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Boris Krutiy

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Latest activity by Boris Krutiy
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    Boris Krutiy created a post,

    How can I create a report that deducts the time we are awaiting feedback from customer?

    I would like to build some reports that show true SLA based on our agreements. What we are unable to pinpoint is how to remove the time spent in Pending where we are awaiting customer feedback. We ...

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    Boris Krutiy created a post,

    Limit/Block users from creating/viewing Zendesk tickets

    We have a use case where one of our customers would like to restrict which of their users are allowed to create/view ZD tickets. For example Company X has 10 users and 3 need to be restricted where...

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    Boris Krutiy commented,

    Hi Becca, Well it seems that the bar graph does work and shows me the attached results.  The problem with this report is that I want it to show a bit different. I would like to see the Ticket Age o...

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    Boris Krutiy commented,

    Amy,  So are you saying that because Insights has no way of getting realtime data, I could not create a simple chart, with or without grouping, that shows me # of Tickets by Month? Here is my Use c...