Adam Goolie Gould
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Activity overview
Latest activity by Adam Goolie Gould-
Adam Goolie Gould commented,
+1 While we've only been on Zopim for a week, I've personally seen at least 4 customers ask me "how do I close this thing". There should be a nice, big, fat "End Chat" button that's not buried un...
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Adam Goolie Gould created a post,
Fedex Integration?
Saw some ZD Classic stuff about this but nothing for the new interface. I don't suppose anyone has any words of wisdom on integration between Fedex's system and Zendesk? We create our mailing lab...
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Adam Goolie Gould commented,
Use case example: We have multiple products, but one registration process for all those products. Each product has it's own Orders & Sales category, and we want the common registration KB to appe...
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Adam Goolie Gould commented,
OK I get the picture, thanks.
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Adam Goolie Gould commented,
I'm planning on seeing if Zendesk's native forum functionality is robust and feature-full enough to host the kind of support/feedback/content sharing dynamic we need, while seeing the degree to whi...
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Adam Goolie Gould commented,
@Jamie, I'm curious about this baseline blueprint idea. Are you going to do it via your sandbox account? What's the mechanism to revert back to your baseline blueprint? How are you 'saving' all ...
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Adam Goolie Gould commented,
@Wes yes I know... I'm very impressed. I know how much work we put into our heavily customized HC support site (http://support.lytro.com) and CES IX is, I have to say, a cut above... Interested i...
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Adam Goolie Gould commented,
@mark, @jessie Really nice job on CES IX. Do either of you know if that was done in house or with a consultant? If consultant, who?
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Adam Goolie Gould commented,
@Wouter, this is simply a custom drop-down ticket field I created and have grown over time. I add to it as necessary and as I get insight on why our customers are badding us. Since only a fractio...
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Adam Goolie Gould commented,
Personally, I don't like filtering out any of the bads, even if they are jaggers, because I worry about this being abused, but I also wanted a solution to this. What I came up with is a bit more c...