Adam Goolie Gould

Total activity 158
Last activity April 28, 2019 18:32
Member since May 11, 2010 21:00

Following 0 users
Followed by 0 users
Votes 73
Subscriptions 66

Activity overview

Latest activity by Adam Goolie Gould

Adam Goolie Gould commented, July 01, 2015 00:51
Elyse, no, you can't do any of that with the current Zopim. Current Zopim is nicely integrated into your ZD window, but there's no way to access any fields in the ZD ticket that chat is going to...
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- Adam Goolie Gould
- Created July 01, 2015 00:51
- 0 votes
Adam Goolie Gould commented, May 26, 2015 20:44
Please be sure and upvote this!
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- Adam Goolie Gould
- Created May 26, 2015 20:44
- 0 votes
Adam Goolie Gould commented, May 08, 2015 01:42
"the phone number field in the Zopim widget does not map to any field in your ticket for in Zendesk" Given that there is a phone number field in Zendesk.... what's the problem here?
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- Adam Goolie Gould
- Created May 08, 2015 01:42
- 0 votes
Adam Goolie Gould commented, May 08, 2015 01:16
+1 While we've only been on Zopim for a week, I've personally seen at least 4 customers ask me "how do I close this thing". There should be a nice, big, fat "End Chat" button that's not buried un...
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- Adam Goolie Gould
- Created May 08, 2015 01:16
- 10 votes
Adam Goolie Gould commented, May 07, 2015 21:45
1 on this feature.
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- Adam Goolie Gould
- Created May 07, 2015 21:45
- 0 votes
Adam Goolie Gould created a post, May 07, 2015 21:24
Adding subject and custom field to ticket in Zopim agent interface
1. Community
2. Chat and Message - Product Feedback & Discussion
The workflow to a) add a useful subject line, and b) pick some custom field values for Zopim chats is very inefficient. I have to wait until the chat is finished, find the ticket, and manually upd...
- Adam Goolie Gould
- Created May 07, 2015 21:24
- 8 followers
- 9 comments
- 4 votes
Adam Goolie Gould created a post, April 16, 2015 01:27
Fedex Integration?
1. Community
2. Support - Troubleshooting and Q&A
Saw some ZD Classic stuff about this but nothing for the new interface. I don't suppose anyone has any words of wisdom on integration between Fedex's system and Zendesk? We create our mailing lab...
- Adam Goolie Gould
- Created April 16, 2015 01:27
- 3 followers
- 2 comments
- 0 votes
Adam Goolie Gould commented, January 06, 2015 21:14
OK I get the picture, thanks.
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- Adam Goolie Gould
- Created January 06, 2015 21:14
- 0 votes
Adam Goolie Gould commented, January 06, 2015 20:58
I'm planning on seeing if Zendesk's native forum functionality is robust and feature-full enough to host the kind of support/feedback/content sharing dynamic we need, while seeing the degree to whi...
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- Adam Goolie Gould
- Created January 06, 2015 20:58
- 0 votes
Adam Goolie Gould commented, January 06, 2015 20:54
@Jamie, I'm curious about this baseline blueprint idea. Are you going to do it via your sandbox account? What's the mechanism to revert back to your baseline blueprint? How are you 'saving' all ...
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- Adam Goolie Gould
- Created January 06, 2015 20:54
- 1 vote