Adam Goolie Gould

1. Community
2. Feedback on Chat
3. Close/End Chat button

+1 While we've only been on Zopim for a week, I've personally seen at least 4 customers ask me "how do I close this thing". There should be a nice, big, fat "End Chat" button that's not buried un...

• View comment
• Adam Goolie Gould
• Created May 08, 2015 01:16
• 11 votes

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Use case example: We have multiple products, but one registration process for all those products. Each product has it's own Orders & Sales category, and we want the common registration KB to appe...

• View comment
• Adam Goolie Gould
• Created January 30, 2015 21:59
• 0 votes

1. Community
2. Guide Q&A
3. Examples of sites using Zendesk as their primary Knowledge Base

@Wes yes I know... I'm very impressed.  I know how much work we put into our heavily customized HC support site (http://support.lytro.com) and CES IX is, I have to say, a cut above...  Interested i...

• View comment
• Adam Goolie Gould
• Created October 22, 2014 20:07
• 0 votes

1. Community
2. Guide Q&A
3. Examples of sites using Zendesk as their primary Knowledge Base

@mark, @jessie Really nice job on CES IX.  Do either of you know if that was done in house or with a consultant?  If consultant, who?

• View comment
• Adam Goolie Gould
• Created October 22, 2014 18:38
• 0 votes

1. Community
2. User Tips & Tricks
3. Satisfaction

@Wouter, this is simply a custom drop-down ticket field I created and have grown over time.  I add to it as necessary and as I get insight on why our customers are badding us.  Since only a fractio...

• View comment
• Adam Goolie Gould
• Created April 28, 2014 22:48
• 0 votes

1. Community
2. User Tips & Tricks
3. Satisfaction

Personally, I don't like filtering out any of the bads, even if they are jaggers, because I worry about this being abused, but I also wanted a solution to this.  What I came up with is a bit more c...

• View comment
• Adam Goolie Gould
• Created January 07, 2014 23:33
• 1 vote

1. Community
2. Feedback on Gather
3. 'Community' Forum Moderators

This is key functionality in building community engagement and ownership.  

• View comment
• Adam Goolie Gould
• Created September 23, 2011 21:04
• 2 votes

1. Community
2. Guide Q&A
3. Examples of sites using Zendesk as their primary Knowledge Base

#moonstar, awesome!  Thanks.

• View comment
• Adam Goolie Gould
• Created September 23, 2011 02:23
• 0 votes

1. Community
2. Guide Q&A
3. Examples of sites using Zendesk as their primary Knowledge Base

Update. I"ve seen a number of sites that use ZD as their primary KB. They work fine functionally, but they all have that default "Zendesk" look and feel: http://reuters.zendesk.com/home https://y...

• View comment
• Adam Goolie Gould
• Created September 21, 2011 23:51
• 0 votes