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Manthan Bhosale's Avatar

Manthan Bhosale

Joined Mar 01, 2024

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Last activity May 06, 2024

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Latest activity by Manthan Bhosale

Manthan Bhosale commented,

CommentMeasuring success

Hi Gab,

Thanks for replying, I want first reply time to be shown in SLA badge for tickets created by agents. Or anything like that so agents can know they have to respond to that ticket before SLA breach. As of now Zendesk says that first reply time is not applicable for tickets created by agents. So any alternative to show first reply time in badge?

View comment · Edited Mar 14, 2024 · Manthan Bhosale

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Manthan Bhosale commented,

CommentMeasuring success

Is there any way to run the first reply time for tickets created by agents? 

View comment · Posted Mar 13, 2024 · Manthan Bhosale

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Manthan Bhosale commented,

CommentUsing legacy AI agent functionality

Generative AI in chatbot not generating answers when connected to one brand but works fine with other. Both the brands have help center active and have articles also....

 

View comment · Posted Mar 12, 2024 · Manthan Bhosale

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