Kylene Carpenter

Hello Arianne,

The issue we are facing, is that we do not require a customer to provide us their email address when they open a ticket from Discord. We are trying to see if there is away around this.

We are currently using the integration with Discord to create tickets. Is there a way to setup auto response that updates the ticket based on a subject line of a ticket that is created? We seem to only be able to setup auto response based on customer providing us an email address.

Yes. I want the font to be bold. Either the subject line or the agent. I know this would be some type of trigger, just not sure how to set that up. I want the ticket to appear bold from any of our Standard Field Views.

Looking for a way to make a ticket bold when a customer provides an update. Is there a way to do this?