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דורין אברבך's Avatar

דורין אברבך

Joined May 09, 2024

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Last activity Feb 13, 2025

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ACTIVITY OVERVIEW

Latest activity by דורין אברבך

דורין אברבך commented,

CommentUsing legacy AI agent functionality

Hey Rob Stack ,

Can you check the article please?

It seems some images are missing (E-commerce section for example)

View comment · Edited Feb 12, 2025 · דורין אברבך

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דורין אברבך commented,

Comment[ARCHIVE] Documentation

Hi,

Our system's default language is set to Hebrew, and all of our articles are in Hebrew as well. However, the placeholders (like {{autoreply.article_list}}) still return text in English. This creates an odd situation where part of the email is in Hebrew and part of it is in English.

Is there a way to resolve this so that the placeholders return in Hebrew?

View comment · Posted Dec 22, 2024 · דורין אברבך

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דורין אברבך created a post,

Post Feedback - Ticketing system (Support)

Hi,

 

Currently, we are receiving customer comments on Instagram regarding stories and messages sent via direct. Unfortunately, we cannot see which content the customer is responding to, which can create a gap in understanding between representatives and customers.

 

We believe it is crucial to display the information about the specific story the customer has responded to, so that representatives can provide appropriate and accurate responses. This enhancement would greatly improve our service experience.

Posted Sep 19, 2024 · דורין אברבך

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דורין אברבך commented,

CommentUsing Built by Zendesk apps

Hi, 

In the last few days we noticed that when we publish a new message sometimes it doesn't get to our agents. What could be the reason? I saw you didn't make any changes since May 2024 so I can't understand the reason for this behavior. 

View comment · Posted Jul 10, 2024 · דורין אברבך

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דורין אברבך commented,

CommentUsing legacy AI agent functionality

Hey, https://support.zendesk.com/hc/en-us/articles/4572971586586/comments/4614301298458 is there any updates? 
about getting information from the user in order to use their input as parameters in API request

View comment · Posted May 12, 2024 · דורין אברבך

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