Carol de Meli
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Activity overview
Latest activity by Carol de Meli-
Carol de Meli commented,
@Cheryl's suggestion is a good work around but just something else our agents need to remember to do. bcc is a natural part of email and Zendesk is all about email and not having bcc seems shortsi...
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Carol de Meli commented,
Publish date/time and expire date/time would be awesome and would solve this problem. Tags would be great so you could tag related articles and search for them when you need to make a change to mu...
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Carol de Meli commented,
We have Five9 phone integration and we are dealing with unknown users as our customers may call multiple locations. Now a Unknown Caller record is recreated which is a waste of time