Carol de Meli

Total activity 35
Last activity January 06, 2015 13:59
Member since June 13, 2014 14:29

Following 0 users
Followed by 0 users
Votes 30
Subscriptions 2

Activity overview

Latest activity by Carol de Meli

Carol de Meli commented, September 04, 2014 15:50
@Cheryl's suggestion is a good work around but just something else our agents need to remember to do. bcc is a natural part of email and Zendesk is all about email and not having bcc seems shortsi...
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- Carol de Meli
- Created September 04, 2014 15:50
- 0 votes
Carol de Meli commented, July 20, 2014 18:03
Publish date/time and expire date/time would be awesome and would solve this problem. Tags would be great so you could tag related articles and search for them when you need to make a change to mu...
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- Carol de Meli
- Created July 20, 2014 18:03
- 2 votes
Carol de Meli commented, July 03, 2014 15:58
We have Five9 phone integration and we are dealing with unknown users as our customers may call multiple locations. Now a Unknown Caller record is recreated which is a waste of time
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- Carol de Meli
- Created July 03, 2014 15:58
- 2 votes

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