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Nina Koski

Joined Nov 21, 2024

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Last activity Jan 22, 2025

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Latest activity by Nina Koski

Nina Koski created a post,

PostZendesk EAP - Article Multiplacement

Hi! We scheduled a multiplacement article to be published on 16th of January but it didn't appear on site. We noticed afterwards that the clock icon doesn't show up like it does for other articles ("Site maintenance" is the multiplacement one):

Inside the article it does say it will be scheduled (but it wasn't):

 

Not sure if it is related to this community post, as we also see the “Missing translations” texts:

 

 

We don't know how the get rid of those texts, because when I open each of the translation they have the correct language chosen:

 

Inside each article we have set a label “alert” which have always worked:

 

We have also set each to be visible to everyone:

Posted Jan 22, 2025 · Nina Koski

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Nina Koski commented,

Community commentZendesk EAP - Article Multiplacement

Hi! We have several brands with similar article content—but not identical—so we were very excited about this feature. However, we noticed that if we publish an article for, for example, four brands at the same time and then go back to change some links (because each brand has its own links/websites), the changes will apply to all the articles that were bulk-published. As a result, we can only use this feature for a small number of articles that don’t have any brand-specific links. Hopefully, this will be improved soon.

View comment · Posted Jan 15, 2025 · Nina Koski

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