Dave Tonks
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Activity overview
Latest activity by Dave Tonks-
Dave Tonks commented,
Thanks guys. I had a thoroughly non-ideal workaround, that involved selecting all linked incidents and bulk-adding a custom tag. Then creating a view that only looks at tickets with that tag. Not i...
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Dave Tonks commented,
Is there any way of customising the linked ticket view, to include Organisation, for example?
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Dave Tonks created a post,
Notification when number of incidents reaches a certain amount, without problem ticket needing to be updated.
AnsweredI need a trigger that will notify me when the amount of incidents linked to a problem reaches 5 or more, without the problem ticket being updated. To break it down what I'm experiencing: Problem t...
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Dave Tonks commented,
HI Brett, Thankyou for letting me know. If I understand correctly, I would set the trigger up like the attached, however, wouldn't that have the same issue? That the problem ticket would still need...
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Dave Tonks commented,
Hi Dan, Thanks for responding. This still doesn't work unfortunately, the issue is less about the number of incidents, more when the trigger fires. To break it down what I'm experiencing (I have th...
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Dave Tonks commented,
I think I'm missing something here. I need a trigger that will notify me when the amount of incidents linked to a problem reaches 5 or more. As it stands I have set the above trigger up as you have...
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Dave Tonks commented,
This is really useful Jessie, thankyou very much for investigating! As suggested I'll check this on our own environment, but if successful it means we can do a lot more with tracking repeat inciden...
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Dave Tonks commented,
Sorry - this may have already been covered, but say you had a problem/root cause ticket (created by us), but we have a workaround in place - those tickets are incidents that get raised and solved a...