
Rox
-
Total activity24
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes6
-
Subscriptions8
Activity overview
Latest activity by Rox-
Rox commented,
Hi Graeme, Thanks for your quick response. It worked. I had to enable the Tagging under Customer settings to be able to do this as well. Cheers, Rox
-
Rox created a post,
Prevent specific email address from Notify requester of received request triggers
Hi all, Hope you can help me. This morning we had a situation when our University IT system logged a job into our Zendesk queue. By default, when a job is logged into our Zendesk, Zendesk will auto...
-
Rox commented,
Sorry, but this is becoming a nuisance. When can this be fixed?
-
Rox commented,
Hi Graeme, Thanks for the prompt reply. It worked! Also, thank you so much for explaining each step in detail. Very helpful! Much appreciated. Cheers, Rox
-
Rox created a post,
Display last month
AnsweredHi All, I would like to create a macro that displays the name of "last month" for both Subject and Comments fields. So far I have created the following, which only displays the current month: ...
-
Rox commented,
Does anyone know how we could make this idea to be added as an enhancement request? It doesn't seem like our suggestions in the community are taken seriously?
-
Rox commented,
Hi Jonathan, Appreciate your feedback. Unfortunately, like I mentioned in my last comment, all work needs to be tracked on Zendesk. This is to allow management to know if our team require more re...
-
Rox commented,
Hi Jessie, All agents in Zendesk are basically the same team but without different skillsets. The main reason is that we need to be able to record statistics for each agent. If we re-assign the ti...
-
Rox commented,
I agreed. Can someone from Zendesk please respond to this thread or provide us an update?
-
Rox commented,
It would be great if this can be possible. There are times when we have a request that involves multiple tasks, but can only be action by more than one individuals based on their skills. For examp...