Rox

Total activity

24
Last activity

July 15, 2020 01:22
Member since

September 05, 2017 06:31
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0 users
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Votes

6
Subscriptions

8

Activity overview

Latest activity by Rox

Rox commented, May 05, 2020 00:37
Hi Graeme, Thanks for your quick response. It worked. I had to enable the Tagging under Customer settings to be able to do this as well. Cheers, Rox
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- Rox
- Created May 05, 2020 00:37
- 0 votes
Rox created a post, April 29, 2020 08:11
Prevent specific email address from Notify requester of received request triggers
1. Community
2. Support Q&A
Hi all, Hope you can help me. This morning we had a situation when our University IT system logged a job into our Zendesk queue. By default, when a job is logged into our Zendesk, Zendesk will auto...
- Rox
- Created April 29, 2020 08:11
- 3 followers
- 2 comments
- 0 votes
Rox commented, March 19, 2020 04:34
Sorry, but this is becoming a nuisance. When can this be fixed?
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- Rox
- Created March 19, 2020 04:34
- 0 votes
Rox commented, October 10, 2019 04:01
Hi Graeme, Thanks for the prompt reply. It worked! Also, thank you so much for explaining each step in detail. Very helpful! Much appreciated. Cheers, Rox
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- Rox
- Created October 10, 2019 04:01
- 0 votes
Rox created a post, October 08, 2019 03:54
Display last month
Answered
1. Community
2. Support Q&A
Hi All, I would like to create a macro that displays the name of "last month" for both Subject and Comments fields. So far I have created the following, which only displays the current month: ...
- Rox
- Created October 08, 2019 03:54
- 2 followers
- 2 comments
- 0 votes
Rox commented, March 11, 2018 23:41
Does anyone know how we could make this idea to be added as an enhancement request? It doesn't seem like our suggestions in the community are taken seriously?
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- Rox
- Created March 11, 2018 23:41
- 2 votes
Rox commented, January 16, 2018 01:53
Hi Jonathan, Appreciate your feedback. Unfortunately, like I mentioned in my last comment, all work needs to be tracked on Zendesk. This is to allow management to know if our team require more re...
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- Rox
- Created January 16, 2018 01:53
- 0 votes
Rox commented, January 16, 2018 01:49
Hi Jessie, All agents in Zendesk are basically the same team but without different skillsets. The main reason is that we need to be able to record statistics for each agent. If we re-assign the ti...
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- Rox
- Created January 16, 2018 01:49
- 0 votes
Rox commented, January 04, 2018 01:30
I agreed. Can someone from Zendesk please respond to this thread or provide us an update?
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- Rox
- Created January 04, 2018 01:30
- 4 votes
Rox commented, January 03, 2018 23:28
It would be great if this can be possible. There are times when we have a request that involves multiple tasks, but can only be action by more than one individuals based on their skills. For examp...
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- Rox
- Created January 03, 2018 23:28
- 0 votes