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Giovanni De Smet

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Activity overview

Latest activity by Giovanni De Smet
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    Giovanni De Smet commented,

    1. Support
    2. ...
    3. Tickets
    4. About ticket archiving

    Guess creating a report in Insights is the only option. I'd like a csv export though.

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    • Giovanni De Smet
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    Giovanni De Smet commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Creating macros for tickets

    Hello   I also use dynamic content in the macros. So unfortunately I can't use this "rich content" feature.  Would be great if I could though ;)   UPDATE: Missing it in email notifications as well.

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    • Giovanni De Smet
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