Michael Wojtaszek
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Activity overview
Latest activity by Michael Wojtaszek-
Michael Wojtaszek commented,
@pstrauss I use triggers to assign the appropriate brand to chat tickets, using the automatically generated internal comment that identifies the URL the chat was initiated on. It looks something li...
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Michael Wojtaszek commented,
I know my organization would benefit from the ability to remote log in / out as well. It seems like a basic 'feature' that is missing IMHO. Mike
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Michael Wojtaszek commented,
This is encouraging news! Is anyone aware of official documentation from Zendesk spelling out what can be included in the search URL and how the request should be formatted? Mike
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Michael Wojtaszek commented,
Geckoboard uses some sort of API hook to pull the data every 10 minutes direct from your ZD instance, so it's not limited by any sort of 24 hour cycle. Sorry if that info is not 100% technically ac...
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Michael Wojtaszek commented,
We use Geckoboard to display near real-time Zendesk support and Zendesk chat data. https://www.geckoboard.com The Geckoboard data is refreshed every 10 minutes, so while not exactly 'real time' it ...
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Michael Wojtaszek commented,
This feature would allow us to create a rudimentary link between our production environment and ZD, saving my agents a TON of time. Please let us know if / when you may begin working on this.
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Michael Wojtaszek commented,
End user brand identities - Not being able to identify which brand a user account originated from continues to be an issue. It doesn't allow multi-brand users to take advantage of the huge customer...
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Michael Wojtaszek commented,
Hello Erin, We recently began using the Guided Mode and so far so good....but, we have noticed some agents skipping tickets and not entering reasons. That makes monitoring skipped ticket difficult ...
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Michael Wojtaszek commented,
Agreed, this would be a very useful tool.
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Michael Wojtaszek created a post,
Is it possible to handle emails sent to a support email alias different than a traditional support email?
Let me be more specific: I currently have emails flowing into Zendesk for emails going to support@abc.com, and have tags added, forward to hub account etc. (i'm using a a spoke and hub system). I...