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Jonathan Suchin
Joined Mar 11, 2024
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Last activity Oct 04, 2024
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Latest activity by Jonathan Suchin
Jonathan Suchin commented,
CommentReporting and analytics for help center
Do articles shared as an internal comment factor into the knowledge engagement metric?
Or is it only counted when an agent shares an article externally with a public message from their ticket?
View comment · Posted Oct 04, 2024 · Jonathan Suchin
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Jonathan Suchin commented,
CommentReporting and analytics for help center
Multiple google analytics articles linked here don't seem to be connected to an article anymore; these did not load
- Google Analytics and your help center - Part 1: Asking the right questions
- Google Analytics and your help center - Part 2: Measuring the effectiveness of search
- Google Analytics and your help center - Part 3: Tracking customers' actions
- Google Analytics and your help center - Part 4: Fine-tuning your help center
- Google Analytics and your help center - Part 5: Capturing help center user data
View comment · Posted Sep 26, 2024 · Jonathan Suchin
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