nandini w

Hi Team,

Regarding the Image display issue which I have reported earlier. Here are our findings from our developer.

Issue: Difference in Displaying Pictures from Instagram and Facebook

Problem Statement:

We have performed an analysis on the API’s for loading pictures from Instagram and Facebook app configured in Smooch.

Below is the analysis of the same.

URL used for Facebook provided by Smooch

https://media.smooch.io/apps/652d0ae4d08d92d3092ed07b/conversations/65e1dafc32b7ae76d9d1b456/u-grmX6VZoSAVAouOAHhTVH2/djBh5doutB4LrBZRBbXXZ5Lv.png

URL used for Instagram provided directly by Meta.

https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=379897818184038&signature=AbzEKwJHRDqJUNTXw1OPX5j7jS8sN9PY1lEcTnnSjb_2Jlha34SwbDGlrXG_SKWLZgSdZw580sBCqQonmy9IrNLOUObMPN4QhUPnSMVsRHGCBx43gz5tLOBH55LdrOdYuJxsoJKS4J0S16n46FqDRgvYnAgGplVKgdkftAD-avItlQTrwVns7ejmP8F2YUmVH2lRiDZy7ri6g7XZWb1yuZFOR83e

The API is different for both, we also noticed that for Facebook, the API is from Smooch, however Instagram seems to be using direct Meta API’s.

When we use the Instagram API, the response received is below.

We need a solution where Smooch has to be provide API similar/same as Facebook  for Instagram or let us know alternative for resolving above issue.

I have successfully integrated around 15 Instagram account through smooch.io with our application.

Out of which only 2 accounts are working fine. One is our test account and other one for our customer , for which integrated total 14 Instagram accounts through smooch.io.

If I send any messages from insta..from remaining accounts, I am unable to see any logs in the smooch.io.

Please help in this since we have integrated total 14 Instagram accounts,