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Melissa

Joined Apr 15, 2024

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Last activity Apr 15, 2024

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Melissa commented,

CommentTicket basics

Hi Colleen Hall 

Is it possible to do the following -  if a ticket is changed to a custom ticket status to not send a public reply or if there is text in the public reply move to internal reply?

 

Thanks in advance

View comment · Posted Apr 15, 2024 · Melissa

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