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Grace Lee Bahari
Joined Mar 13, 2024
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Last activity Mar 14, 2024
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Latest activity by Grace Lee Bahari
Grace Lee Bahari created a post,
Post Q&A - Tickets and email
Hi,
We have emails for external system that we want to create tickets off the back off.
Can anyone help with a workaround?
I need emails sent to ADDRESS A to re-direct to Zendesk, autocreate a ticket, and then send ticket confirmation email out to the 'Reply-email' (the person sending the email, not ADDRESS A), letting them know this is now a support ticket.
Many thanks
Posted Mar 13, 2024 · Grace Lee Bahari
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