Sindhu Priya S

Can I have a report for solved tickets? this graph shows the results for unsolved ticket only right?

Hi Team, we need this feature in place as this is a blocker for us to integrate salesforce which is used for automatic organization creation when a opportunity is closed/new customer is onboarded but by default the users field is set to “can view own tickets only” but we need it to be switched to “can view all org tickets” and set a specific default group as well for which we don't have an option. If we don't have this feature then again we need to manually change these field entries which is a tedious task, can this request be considered on priority and help us here to set these fields on a global level and not per org level (which is only available option today)?