Avatar

James Peterson

  • Total activity 790
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 4 users
  • Votes 125
  • Subscriptions 625

Activity overview

Latest activity by James Peterson
  • Avatar

    James Peterson commented,

    Oi Luis, Você pode criar o botão e logo chamar a API para mostrar o widget ou também para colocar ele offline, veja os métodos seguintes - https://api.zopim.com/files/meshim/widget/controllers/live...

  • Avatar

    James Peterson commented,

    Olá Luis, tudo bem? Porque você não pode utilizar a funcionalidade padrão do Zopim para offline chat?  Você já habilitou conforme a imagem seguinte -   Se já fez, pode explicar em mais detalhe por...

  • Avatar

    James Peterson created an article,

    How to fix a page's forbidden message

    Issue Symptoms I tried to access a Help Center page and weren't able to do so. Instead, I saw the error below: Resolution Steps This problem occurs based on how cookies are handled. Cookies are the...

  • Avatar

    James Peterson created an article,

    How can I fetch multiple pages of results automatically?

    Question How can I fetch multiple pages of results automatically? Answer Sometimes you may find it convenient to fetch several pages of user results and put them into a JSON file. I created a PHP s...

  • Avatar

    James Peterson commented,

    Hi Daniel, That makes complete sense.  One last question: if the timezone were in the end-users timezone, wouldn't that be similarly confusing for agents?  They would have to convert to their timez...

  • Avatar

    James Peterson commented,

    Hi Kelly and Sebastian, Thank you for joining the conversation.  What kinds of tools have you used in the past that have provided this feature and how much of an improvement have you noticed?  Our...

  • Avatar

    James Peterson commented,

    Hi Andy, Thank you for taking the time to post your feedback.  In order to help our Product Managers better understand your needs, I'd like to gather more information aboout your situation. Could...

  • Avatar

    James Peterson commented,

    Hi Scott, Njål, and Brennan, Thank you for taking the time to post your feedback.  Have you considered using the Zopim REST API to build a script to gather the information?  It should allow the fl...

  • Avatar

    James Peterson commented,

    Hi Rossel, Thank you for your response.  By the way, what is the problem that is presented by the use of UTC?  Does it make it harder for your agents to work, or perhaps it skews reporting?  Could...

  • Avatar

    James Peterson commented,

    Hi Rossel, Thank you for taking the time to post and share your feature request.  Currently, Zopim uses UTC because it is more convenient when users from many different timezones view a chat to ha...