Samantha Cook

I have a visual impairment called Nystagmus which means that my eyes do not track in the same way that others do. and they shake involuntarily. Another symptom is visual overcrowding, and I rely on predictability where things are located on screen as I find it hard to search or scan a screen if something is not where I am expecting it to be.

This change has slowed down my productivity and speed with which I work as I am constantly needing to acclimatize myself with where chats are. The lack of colour contrast on the tabs also has a negative impact on my work, as I cannot see clearly the delineation between tabs and the status of those chats.

This change has caused me to reply to the incorrect chat, meaning that potentially sensitive information has been sent to the incorrect recipient.

I have a visual impairment and wish to change the look of the agent dashboard on my browser. As far as I can ascertain, there are no accessibility changes that Zendesk has, so that I can change the contrast and there are no browser add ins
 

My current dashboard is very monochrome, and makes navigating around quite tricky when I have several chats or tabs open at once.

I suffer with Nystagmus and I also rely on predictability. Tabs moving around and changing position is also very troublesome. Another symptom of Nystagmus is visual overcrowding, and so clarity and whitespace is key for me.  The new changes to Messenger where everything is on one side of the page has caused issues with this for me,