Joel Hellman
Zendesk customer since 2015. I admin a few accounts and develop Zendesk apps.
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- Last activity
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Activity overview
Latest activity by Joel Hellman-
Joel Hellman commented,
Ok. In that case, {{ticket.requester.custom_fields.staff_id}} should work, as long as staff_id is the id of the user field on the current ticket requester. Mind not all placeholders are supported ...
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Joel Hellman commented,
Barry Neary please add me to your list.
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Joel Hellman commented,
@Константин-Чернышков: Did you mean that field "staff_id" to refer the current user (agent), or the ticket requester? Because it's not possible to reference a custom user fields for the current use...
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Joel Hellman created a post,
Notification with chrome
Hi there. Could be a pretty simple action, but i need to Chrome to notify me when a new ticket is created. It is really important to keep answer rates as frequent as possible. Is is an extension ...
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Joel Hellman commented,
I'm not clear if using the same script on multiple domains or subdomain would mean the customer could initiate a chat on one website, and then browse to another, and keep their session? Scenario A:...
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Joel Hellman created a post,
Encouraging visitor to navigate articles while waiting to be served
AnsweredIn the EAP you show the ability to navigate and browse Guide articles while waiting to be served. Thinking myself a chat visitor, I would be hesistant to try this out (i.e. to discover this works)...
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Joel Hellman commented,
Any updates to this? We discovered 5 customers who had waited an hour today, thinking there were agents available on the other end. It was probably a lot more right after closing hours who waited f...
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Joel Hellman commented,
Just like Jenn said, the current behavior does not play well when Zendesk Chat is served through the Zendesk Web Widget.
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Joel Hellman created a post,
Keyboard shortcuts doesn't work in Zendesk Integration
AnsweredIt would be nice for us Zendesk Support users if we could get keyboard shortcuts. Shortcuts doesn't work in either embedded top bar app or running the chat in a separate window or tab, at least not...
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Joel Hellman commented,
We also would like to have basic support for Emojis. We don't use emojis in email conversations but find they are more useful in chat. It's only a nice to have for us, but we do miss it. +1 if we c...