Zendesk Enterprise customer since 2015. I admin two accounts as a customer, and I develop Zendesk apps.
Joel Hellman commented,
@Daniel Aron: I added my question in a separate post in this beta forum, not sure if you are following this post or the entire topic though.
Joel Hellman created a post,
In the EAP you show the ability to navigate and browse Guide articles while waiting to be served. Thinking myself a chat visitor, I would be hesistant to try this out (i.e. to discover this works)...
Joel Hellman created a post,
Writing apps with ZAF, it's fairly common I do something with Ticket Fields and/or their Options. The inaccessibility of getting and interacting with Ticket Fields not in the current form has been ...
Joel Hellman commented,
Here is the top voted MS post about being able to edit shortcuts in MS Teams: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/19043341-edit-shortcuts
Joel Hellman commented,
We had the same issue. MS Teams since made a 'fix' and its now working for us again.
Joel Hellman commented,
Hi Bob Are you guys running Microsoft Teams? We had a similar (but not as critical) issue some week ago when our Ctrl-Alt-S shortcut to send ticket as Solved stopped working. After some digging I f...
Joel Hellman commented,
Okay, now I'm back to being worried. Just as David says, I'm not concerned Zendesk themselves will be GDPR compliant; I'm worried that it will become hard for us to use Zendesk efficiently and stay...
Joel Hellman commented,
November sounds fine, I had honestly missed that we had an ETA already. Thanks Jessie!
Joel Hellman commented,
Totally agree. It doesn't make any sense sense to ignore this for free apps.
Joel Hellman commented,
Any updates? While it's good to know that Zendesk is actively working on GDPR, in the end it will be our own responsibility to implement it towards our customers. That means we need to know what t...