Joel Hellman
Zendesk customer since 2015. I admin a few accounts and develop Zendesk apps.
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Total activity1215
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Last activity
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Member since
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Following30 users
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Followed by13 users
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Votes342
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Subscriptions683
Activity overview
Latest activity by Joel Hellman-
Joel Hellman commented,
For our use case, we'd like both to be able to post side conversation updates to channels as well as individuals. Either one or both would bring value to us. The key for our use case is, the recipi...
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Joel Hellman commented,
There are two posts that seems related, maybe its possible to merge a bit here, but they were quite old and the legal space has changed a lot (in EU anyway) since they were created: Not to display...
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Joel Hellman created a post,
Opt-out or purge of collected visitor IP addresses and device details
We are a EU-based company and for GDPR compliance and customer privacy reasons, we'd like to be able to purge the IP address and user/device details from our logs created from Zendesk Chat interact...
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Joel Hellman commented,
The mechanism used to control ticket visibility (for me that's groups) is one of the key recipes for messiness that is still on my top complaints about Zendesk Support. I first commented on this 4 ...
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Joel Hellman commented,
Probably one of the biggest frustrations for the administrator operating the Zendesk Support product. I can often work around it by introducing increased complexity in my business rules and my view...
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Joel Hellman commented,
Toby Sterrett Sounds like you nailed it. Thanks Toby!
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Joel Hellman commented,
I'll add to that showing the ticket ID would also add complementary value. Just as we give our customers a ticket ID when the create a request, for situations where you need to refer to the ticket.
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Joel Hellman commented,
Toby Sterrett love to get your feedback on this!
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Joel Hellman commented,
Can we get a comment from Zendesk on the reasoning behind this change? It was efficient to be able to create a work list by ctrl-clicking a number of tickets, without having to wait for each ticket...
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Joel Hellman commented,
Jon Stamper There is an EAP running for this use case - if a user replies to a side conversation contained in a ticket has is Closed, a follow-up ticket is created. Here is the EAP: Zendesk Suppor...