Joel Hellman
Zendesk customer since 2015. I admin a few accounts and develop Zendesk apps.
- Total activity 1229
- Last activity
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Activity overview
Latest activity by Joel Hellman-
Joel Hellman commented,
I'm not clear if using the same script on multiple domains or subdomain would mean the customer could initiate a chat on one website, and then browse to another, and keep their session? Scenario A:...
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Joel Hellman created a post,
Encouraging visitor to navigate articles while waiting to be served
AnsweredIn the EAP you show the ability to navigate and browse Guide articles while waiting to be served. Thinking myself a chat visitor, I would be hesistant to try this out (i.e. to discover this works)...
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Joel Hellman commented,
Any updates to this? We discovered 5 customers who had waited an hour today, thinking there were agents available on the other end. It was probably a lot more right after closing hours who waited f...
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Joel Hellman commented,
Amazing! We super happy about this.
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Joel Hellman commented,
Super exciting news! Just to clarify because we are so looking forward to it, this would really be a customer/visitor-facing counter? We'd be interested in participating in any beta releases if you...
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Joel Hellman created a post,
Let trusted end-users avoid Pending Approval in Guide
We have noticed that a lot of end-users are caught by the word based content moderation filters. Some of those users are regular contributors however. Its not really possible for our trusted end-u...
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Joel Hellman created a post,
Contact options - set visitor expectations
The new contact options (below) are a good improvement that we like and hope to see expanded even further! window.zESettings = { webWidget: { contactOptions: { enabled: true } } ...
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Joel Hellman created a post,
Fix 'time ago' localization in Guide
AnsweredThere is no localization for the time components in Guide, or at least not in our language. When I'm looking at a Help Center that's only available in Swedish, all elements are in Swedish, except r...
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Joel Hellman created a post,
Cannot clear data inherited from followup tickets
Since a change by Zendesk earlier in 2016, data stored in custom ticket fields of type dates, text, multi-line and numeric are now carried over into any followup tickets that might be created from ...
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Joel Hellman commented,
Just like Jenn said, the current behavior does not play well when Zendesk Chat is served through the Zendesk Web Widget.