Joel Hellman

Zendesk customer since 2015. I admin a few accounts and develop Zendesk apps.

Total activity 1228
Last activity June 13, 2019 15:58
Member since February 13, 2015 12:12

Following 31 users
Followed by 12 users
Votes 336
Subscriptions 670

Activity overview

Latest activity by Joel Hellman

Joel Hellman commented, October 05, 2018 15:00
I'm not clear if using the same script on multiple domains or subdomain would mean the customer could initiate a chat on one website, and then browse to another, and keep their session? Scenario A:...
- View comment
- Joel Hellman
- Created October 05, 2018 15:00
- 0 votes
Joel Hellman created a post, April 13, 2018 04:20
Encouraging visitor to navigate articles while waiting to be served
Answered
1. Community
2. Zendesk Web Widget - Integrated Chat Experience
In the EAP you show the ability to navigate and browse Guide articles while waiting to be served. Thinking myself a chat visitor, I would be hesistant to try this out (i.e. to discover this works)...
- Joel Hellman
- Created April 13, 2018 04:20
- 6 followers
- 2 comments
- 4 votes
Joel Hellman commented, November 24, 2017 16:18
Any updates to this? We discovered 5 customers who had waited an hour today, thinking there were agents available on the other end. It was probably a lot more right after closing hours who waited f...
- View comment
- Joel Hellman
- Created November 24, 2017 16:18
- 0 votes
Joel Hellman commented, October 11, 2017 12:16
Amazing! We super happy about this.
- View comment
- Joel Hellman
- Created October 11, 2017 12:16
- 0 votes
Joel Hellman commented, August 28, 2017 05:17
Super exciting news! Just to clarify because we are so looking forward to it, this would really be a customer/visitor-facing counter? We'd be interested in participating in any beta releases if you...
- View comment
- Joel Hellman
- Created August 28, 2017 05:17
- 2 votes
Joel Hellman created a post, July 12, 2017 07:48
Let trusted end-users avoid Pending Approval in Guide
1. Community
2. Guide - Product Feedback
We have noticed that a lot of end-users are caught by the word based content moderation filters. Some of those users are regular contributors however. Its not really possible for our trusted end-u...
- Joel Hellman
- Created July 12, 2017 07:48
- 6 followers
- 5 comments
- 10 votes
Joel Hellman created a post, June 19, 2017 07:00
Contact options - set visitor expectations
1. Community
2. Zendesk Web Widget EAP - Web Widget Customizations
The new contact options (below) are a good improvement that we like and hope to see expanded even further! window.zESettings = { webWidget: { contactOptions: { enabled: true } } ...
- Joel Hellman
- Edited June 19, 2017 07:09
- 1 follower
- 0 comments
- 0 votes
Joel Hellman created a post, May 18, 2017 05:22
Fix 'time ago' localization in Guide
Answered
1. Community
2. Completed Product Feedback Requests - All Products
There is no localization for the time components in Guide, or at least not in our language. When I'm looking at a Help Center that's only available in Swedish, all elements are in Swedish, except r...
- Joel Hellman
- Created May 18, 2017 05:22
- 2 followers
- 4 comments
- 0 votes
Joel Hellman created a post, February 16, 2017 20:48
Cannot clear data inherited from followup tickets
1. Community
2. Support - Product Feedback
Since a change by Zendesk earlier in 2016, data stored in custom ticket fields of type dates, text, multi-line and numeric are now carried over into any followup tickets that might be created from ...
- Joel Hellman
- Created February 16, 2017 20:48
- 4 followers
- 5 comments
- 8 votes
Joel Hellman commented, February 15, 2017 00:25
Just like Jenn said, the current behavior does not play well when Zendesk Chat is served through the Zendesk Web Widget.
- View comment
- Joel Hellman
- Created February 15, 2017 00:25
- 1 vote