Joel Hellman
Zendesk Enterprise customer since 2015. I admin two accounts as a customer, and I develop Zendesk apps.
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- Last activity
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Activity overview
Latest activity by Joel Hellman-
Joel Hellman commented,
Here is a follow-up/clarification on my tip for clearing the date by setting an unreasonable high (invalid) date. So, this only works for triggers (not automations), and only if the ticket is bein...
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Joel Hellman commented,
I have created tickets today from the agent interface, and through Guide's help center ticket forms (via Chrome incognito and another mobile device). But all resulting tickets show from Zendesk Sup...
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Joel Hellman commented,
Yeah, I see the same behavior on my end after some tests, it seems this workaround no longer works.
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Joel Hellman commented,
Hi Allan. You would need to use the API and developer resources, but if you already got that in place, maybe something like this: (I assume you are using the Help Center API to create user subscrip...
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Joel Hellman commented,
Hi Lance Neat idea, but no, I don't see how that would be possible. You might use liquid markup to generate some pseudo-random number, but that would be insecure and I really would advise against i...
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Joel Hellman commented,
Hi Anthony These fields are hard-coded and there is currently no way to modify them. You could instead add some fields into your trigger's email body on a trigger with the Email User action, but as...
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Joel Hellman commented,
Hey guys You should be able to do this already using the workaround of action Set to a number of days from now, and then setting the value to something unreasonable high, which will clear it. Try i...
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Joel Hellman commented,
For the sake of posterity, the disruption in widget API I touched on here was resolved,
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Joel Hellman commented,
It sounds like you have another issue then. I'm referencing an issue likely caused by temporary disruption in the widget service. But sounds like right at this very minute might be a bad time to te...
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Joel Hellman commented,
For me, I already had working code deployed and got an error here. Right now I got a notice that it might be temporariy issues with the widget at the moment which might cause this. Just FYI, in cas...