Joel Hellman
Zendesk customer since 2015. I admin a few accounts and develop Zendesk apps.
- Total activity 1142
- Last activity
- Member since
- Following 31 users
- Followed by 11 users
- Votes 295
- Subscriptions 641
Activity overview
Latest activity by Joel Hellman-
Joel Hellman commented,
Here is a follow-up/clarification on my tip for clearing the date by setting an unreasonable high (invalid) date. So, this only works for triggers (not automations), and only if the ticket is bein...
-
Joel Hellman commented,
Yeah, I see the same behavior on my end after some tests, it seems this workaround no longer works.
-
Joel Hellman commented,
Hi Allan. You would need to use the API and developer resources, but if you already got that in place, maybe something like this: (I assume you are using the Help Center API to create user subscrip...
-
Joel Hellman commented,
Hi Lance Neat idea, but no, I don't see how that would be possible. You might use liquid markup to generate some pseudo-random number, but that would be insecure and I really would advise against i...
-
Joel Hellman commented,
Hi Anthony These fields are hard-coded and there is currently no way to modify them. You could instead add some fields into your trigger's email body on a trigger with the Email User action, but as...
-
Joel Hellman commented,
Hey guys You should be able to do this already using the workaround of action Set to a number of days from now, and then setting the value to something unreasonable high, which will clear it. Try i...
-
Joel Hellman commented,
For the sake of posterity, the disruption in widget API I touched on here was resolved,
-
Joel Hellman commented,
It sounds like you have another issue then. I'm referencing an issue likely caused by temporary disruption in the widget service. But sounds like right at this very minute might be a bad time to te...
-
Joel Hellman commented,
For me, I already had working code deployed and got an error here. Right now I got a notice that it might be temporariy issues with the widget at the moment which might cause this. Just FYI, in cas...
-
Joel Hellman commented,
Did you had that code deployed and working already, and it just stopped working? Or are you coding a new solution right here?