Joel Hellman
Zendesk customer since 2015. I admin a few accounts and develop Zendesk apps.
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Total activity1160
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Last activity
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Member since
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Following30 users
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Followed by12 users
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Votes334
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Subscriptions639
Posts
Recent activity by Joel Hellman-
Opt-out or purge of collected visitor IP addresses and device details
We are a EU-based company and for GDPR compliance and customer privacy reasons, we'd like to be able to purge the IP address and user/device details from our logs created from Zendesk Chat interact...
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Show the Group name of current assignee of the linked child ticket
Let's show the name of the (currently) assigned Group of the linked child ticket convos! Group is the key of Child ticket conversations, but currently the agent cannot determine who they are talki...
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Notification with chrome
Hi there. Could be a pretty simple action, but i need to Chrome to notify me when a new ticket is created. It is really important to keep answer rates as frequent as possible. Is is an extension ...
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Encouraging visitor to navigate articles while waiting to be served
AnsweredIn the EAP you show the ability to navigate and browse Guide articles while waiting to be served. Thinking myself a chat visitor, I would be hesistant to try this out (i.e. to discover this works)...
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Help Center - improve 'was this article helpful' and allow user to leave reasons
Continuously improving the Help Center to make sure it has the content that users are looking for is important to us, and getting actionable data on what content is missing or could be improved is ...
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Keyboard shortcuts doesn't work in Zendesk Integration
AnsweredIt would be nice for us Zendesk Support users if we could get keyboard shortcuts. Shortcuts doesn't work in either embedded top bar app or running the chat in a separate window or tab, at least not...
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Support for emoticons in chat messages?
CompletedAny plans to support emoticons or workarounds to enable them in chats? I noticed this post from the FB page. But it seems Zendesk Chat doesn't actually support emoticons?
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Better way to reload new reports or metrics
When I'm working with dashboards and reports in Insights, I find myself adding new metrics and reports all the time. Whenever I do, I need to reload the entire dashboard/report-page, to pick up an...
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Showing future dates in x-axis
I have a report where I want to show the current week's activity, but instead of fixed to 7 days back, the report should display the activity based of the first day of the week. To make the report ...
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Staying on top of Help Center contributions?
Hi everyone. I have a question for those of you using Zendesk's Help Center. A smaller company using Zendesk that I work with are looking to replace their support portal, and I'm thinking the Help...