Joel Hellman
Zendesk customer since 2015. I admin a few accounts and develop Zendesk apps.
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Posts
Recent activity by Joel Hellman Sort by recent activity-
Notification with chrome
Hi there. Could be a pretty simple action, but i need to Chrome to notify me when a new ticket is created. It is really important to keep answer rates as frequent as possible. Is is an extension ...
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Encouraging visitor to navigate articles while waiting to be served
AnsweredIn the EAP you show the ability to navigate and browse Guide articles while waiting to be served. Thinking myself a chat visitor, I would be hesistant to try this out (i.e. to discover this works)...
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Help Center - improve 'was this article helpful' and allow user to leave reasons
Continuously improving the Help Center to make sure it has the content that users are looking for is important to us, and getting actionable data on what content is missing or could be improved is ...
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Keyboard shortcuts doesn't work in Zendesk Integration
AnsweredIt would be nice for us Zendesk Support users if we could get keyboard shortcuts. Shortcuts doesn't work in either embedded top bar app or running the chat in a separate window or tab, at least not...
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Support for emoticons in chat messages?
CompletedAny plans to support emoticons or workarounds to enable them in chats? I noticed this post from the FB page. But it seems Zendesk Chat doesn't actually support emoticons?
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Better way to reload new reports or metrics
When I'm working with dashboards and reports in Insights, I find myself adding new metrics and reports all the time. Whenever I do, I need to reload the entire dashboard/report-page, to pick up an...
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Showing future dates in x-axis
I have a report where I want to show the current week's activity, but instead of fixed to 7 days back, the report should display the activity based of the first day of the week. To make the report ...
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Staying on top of Help Center contributions?
Hi everyone. I have a question for those of you using Zendesk's Help Center. A smaller company using Zendesk that I work with are looking to replace their support portal, and I'm thinking the Help...
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How to select a value from a customer list without getting redirected
Here is a tip that shows how you can select (and copy) from the customer list page, without getting redirected to the user profile while you are doing so. This is something I've often found myself ...
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Enjoy the new quick link to Show original email
Here's a tip for those of you dealing with inbound formatted emails where you may need to switch to html mode. I noticed today that Zendesk has a great new way to show the 'original' email that is ...