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Parth Patel
Joined Mar 22, 2024
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Last activity Mar 29, 2024
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Latest activity by Parth Patel
Parth Patel commented,
Hi Tipene, uploaded to zendesk apps. I dont think i can run secure credentials locally.
View comment · Posted Mar 29, 2024 · Parth Patel
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Parth Patel commented,
Eric, Will, did you guys ever find a solution to this? I am attempting the exact same thing and getting this issue.
manifest.json
"location": {"support": {"nav_bar": "assets/iframe.html"}},"parameters": [{"name": "access_token","type": "oauth"}],"oauth": {"client_id": "*********************************","client_secret": "**********************************","authorize_uri": "https://app.ninjarmm.com/oauth/authorize","access_token_uri": "https://app.ninjarmm.com/oauth/token","scopes": ["control monitoring management"]},
bottom of iframe.html
View comment · Posted Mar 25, 2024 · Parth Patel
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Parth Patel commented,
If anyone else is looking for a solution to get third party emails to directly get updates in the tickets, My solution was to use the ZAF Client Request to submit an internal comment in the ticket with the body containing [{{ticket.encoded_id}}] and then using regex to extract it and sending it as field to my third party platform as a field they put in the email response. and i have the email they send to as my Zendesk support email. As long as the encoded_id is in the body somewhere, it should update the ticket directly.
View comment · Posted Mar 24, 2024 · Parth Patel
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Parth Patel created a post,
Posted Mar 22, 2024 · Parth Patel
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