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David Chitul

Joined Mar 20, 2024

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Last activity Mar 20, 2024

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David Chitul commented,

Community comment Feedback - Ticketing system (Support)

the feature of advanced search (search will look through email body + attached documents) is extremely needed. In our case we receive our client's requests through email with attached PDF document and when we get a call from the client following days we need to find the original request. Based on the search abilities now - it's super hard to do that... Takes our team a lot of time to find the needed ticket to assist our client.  

View comment · Posted Mar 20, 2024 · David Chitul

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