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Maurice Baez

Joined Mar 25, 2024

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Last activity Mar 25, 2024

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Latest activity by Maurice Baez

Maurice Baez commented,

CommentUsing legacy AI agent functionality

Hello, 

I am a developer at a company that wants to integrate a zendesk bot into our application (we currently use another bot service provider and would like migrate away from them) - We need the ability to send an access token(to our api), along with other customer specific information (about 15-20 data points), in order to allow the bot to make api calls and respond with client specific information. The second paragraph of this document seems to indicate this may be possible here, however, it seems like Provided email, Provided name, Authenticated external ID, and Authenticated status are the only data points that can be sent, stored, and used, is that correct? I found the doc describing how to to use the identity function to send a jwt from our end, my assumption was that I'd be able to include which ever data points I needed on that jwt to be used by the bot, but maybe that's not the case? Thank you.

View comment · Posted Mar 25, 2024 · Maurice Baez

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