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Olaf Doemer

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Activity overview

Latest activity by Olaf Doemer
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    Olaf Doemer created a post,

    Add or remove a tag via a Macro

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    I would like to add or remove tags from a ticket using a Macro, even though our agents do not have the right to modify tags on tickets.  Currently we are using the workaround of having a Trigger th...

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    Olaf Doemer commented,

    I like it, but it creates an empty tab like this one here that cannot be closed: When I click the bookmarklet a second time, I get a two of these tabs. Reloading Zendesk gets rid of them. I use Ch...

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    Olaf Doemer commented,

    Hi Nicole, I'm trying to build this in the legacy reporting system. If you have a suggestion how to build a ticket burn down and back log report in Insights I'm happy to try that.  The report shoul...

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    Olaf Doemer commented,

    Hello, Does anyone know of a method to set up OR connected conditions for a data series? I want to produce a report showing the tickets development over the last 3 month for a larger customer of ou...