Recent searches
No recent searches

Helen Davies
Joined Mar 25, 2024
·
Last activity Mar 26, 2024
Following
0
Followers
0
Total activity
12
Votes
5
Subscriptions
4
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Helen Davies
Helen Davies commented,
This would also be hugely beneficial to all of our businesses within our Group. We often get email responses in error when an alternate team needed to go back directly to the customer.
View comment · Posted Mar 26, 2024 · Helen Davies
0
Followers
0
Votes
0
Comments
Helen Davies commented,
We have agents that put their out of office on and when they return from leave tickets have reopened in their name because a trigger has run (e.g. reopening a pending ticket after a time). Am I right in that the OOO app will not work when a trigger reopens a ticket or for tickets in pending that might reopen because a customer replies? If so has anyone found a workaround to this issue or is this part of the development needed for the app? Many thanks.
View comment · Posted Mar 25, 2024 · Helen Davies
0
Followers
0
Votes
0
Comments
Helen Davies commented,
Hi Kolten, as we are almost at the end of Q1 2024 I was wondering if you could share an update on the explore phase given the extensive challenges this is causing most of our businesses please? Many thanks.
View comment · Posted Mar 25, 2024 · Helen Davies
0
Followers
1
Vote
0
Comments