Dominic Brasoveanu
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Total activity29
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Last activity
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Activity overview
Latest activity by Dominic Brasoveanu-
Dominic Brasoveanu created a post,
For Agents: How do I display the subject and ticket ID in the ticket tab when inside the Zendesk interface?
In my current setup I see the Subject and a bit of the ticket description. In another setup I see the Subject and the ticket ID. How do I make my adjustments so I can see ticket ID instead of...
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Dominic Brasoveanu commented,
Hi Vincent, I am too having the same issue and being that this is 2 years old, I am thinking that maybe I'm not doing something right. Just to confirm, I am in Explore and want to report on a cu...
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Dominic Brasoveanu commented,
Can we add date custom fields too?
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Dominic Brasoveanu commented,
Hi all, For enterprise: why is it that I am able to only use the Article Settings bulk feature for articles that are in "All articles" status in the left hand side? I am unable to use it for "Work ...
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Dominic Brasoveanu commented,
Many thanks, the second one worked 🎉 🤜
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Dominic Brasoveanu commented,
Hi Andrey, Alright, I'm trying an easier approach I will assign a ticket via a trigger that will put a tag "email_signature" {% if {ticket.tags} contains 'email_signature' %}{{dc.agent_signature}}{...
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Dominic Brasoveanu commented,
No ideas? 😔
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Dominic Brasoveanu commented,
Hi Andrey, Sorry to reach out with this. I'm stuck again. I need to create a condition along these lines: - if a ticket comes in via email, display a message. - If the ticket requester is part of ...
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Dominic Brasoveanu commented,
Done!
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Dominic Brasoveanu commented,
All good, many thanks for your help, Andrey! You're a champ! Cheers, Dominic