Dominic Brasoveanu

Total activity

28
Last activity

October 15, 2020 13:50
Member since

August 25, 2014 15:19
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6
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8

Activity overview

Latest activity by Dominic Brasoveanu

Dominic Brasoveanu created a post, October 15, 2020 08:49
For Agents: How do I display the subject and ticket ID in the ticket tab when inside the Zendesk interface?
1. Community
2. Support Q&A
In my current setup I see the Subject and a bit of the ticket description. In another setup I see the Subject and the ticket ID. How do I make my adjustments so I can see ticket ID instead of...
- Dominic Brasoveanu
- Created October 15, 2020 08:49
- 2 followers
- 1 comment
- 0 votes
Dominic Brasoveanu commented, August 27, 2020 13:26
Hi Vincent, I am too having the same issue and being that this is 2 years old, I am thinking that maybe I'm not doing something right. Just to confirm, I am in Explore and want to report on a cu...
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- Dominic Brasoveanu
- Created August 27, 2020 13:26
- 0 votes
Dominic Brasoveanu commented, June 04, 2020 17:38
Can we add date custom fields too?
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- Dominic Brasoveanu
- Created June 04, 2020 17:38
- 0 votes
Dominic Brasoveanu commented, March 22, 2019 15:06
Hi all, For enterprise: why is it that I am able to only use the Article Settings bulk feature for articles that are in "All articles" status in the left hand side? I am unable to use it for "Work ...
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- Dominic Brasoveanu
- Created March 22, 2019 15:06
- 0 votes
Dominic Brasoveanu commented, October 24, 2018 16:00
Many thanks, the second one worked 🎉 🤜
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- Dominic Brasoveanu
- Created October 24, 2018 16:00
- 0 votes
Dominic Brasoveanu commented, October 22, 2018 18:00
Hi Andrey, Alright, I'm trying an easier approach I will assign a ticket via a trigger that will put a tag "email_signature" {% if {ticket.tags} contains 'email_signature' %}{{dc.agent_signature}}{...
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- Dominic Brasoveanu
- Created October 22, 2018 18:00
- 0 votes
Dominic Brasoveanu commented, October 22, 2018 13:31
No ideas? 😔
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- Dominic Brasoveanu
- Created October 22, 2018 13:31
- 0 votes
Dominic Brasoveanu commented, October 19, 2018 17:08
Hi Andrey, Sorry to reach out with this. I'm stuck again. I need to create a condition along these lines: - if a ticket comes in via email, display a message. - If the ticket requester is part of ...
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- Dominic Brasoveanu
- Created October 19, 2018 17:08
- 0 votes
Dominic Brasoveanu commented, October 10, 2018 13:56
Done!
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- Dominic Brasoveanu
- Created October 10, 2018 13:56
- 0 votes
Dominic Brasoveanu commented, October 10, 2018 13:40
All good, many thanks for your help, Andrey! You're a champ! Cheers, Dominic
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- Dominic Brasoveanu
- Created October 10, 2018 13:40
- 0 votes