Dominic Brasoveanu
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Activity overview
Latest activity by Dominic Brasoveanu-
Dominic Brasoveanu commented,
Hi all, For enterprise: why is it that I am able to only use the Article Settings bulk feature for articles that are in "All articles" status in the left hand side? I am unable to use it for "Work ...
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Dominic Brasoveanu commented,
Many thanks, the second one worked 🎉 🤜
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Dominic Brasoveanu commented,
Hi Andrey, Alright, I'm trying an easier approach I will assign a ticket via a trigger that will put a tag "email_signature" {% if {ticket.tags} contains 'email_signature' %}{{dc.agent_signature}}{...
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Dominic Brasoveanu commented,
No ideas? 😔
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Dominic Brasoveanu commented,
Hi Andrey, Sorry to reach out with this. I'm stuck again. I need to create a condition along these lines: - if a ticket comes in via email, display a message. - If the ticket requester is part of ...
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Dominic Brasoveanu commented,
Done!
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Dominic Brasoveanu commented,
All good, many thanks for your help, Andrey! You're a champ! Cheers, Dominic
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Dominic Brasoveanu commented,
Tried it the exact way you wrote it and it says this: Liquid Liquid error: Unknown operator =
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Dominic Brasoveanu commented,
Hi Andrey, I'm using the following code in the app configuration: {% if ticket.via == 'mail' %} {{dc.agent_signature}} {% else %} {% endif %} But it's not working. Any idea what I'm doing wrong?...
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Dominic Brasoveanu commented,
Hi Andrey, Many thanks for the quick response! Just to confirm, there's no way we can automate directly from the agent signature? Reason for asking is because the app seem to need to be manually ac...