Hemin Desai
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Activity overview
Latest activity by Hemin Desai-
Hemin Desai commented,
Hey! Would this include SLA's on the chat dashboard? This is something we are currently missing from the zopim monitoring dashboard
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Hemin Desai commented,
Glad to hear Jack, good luck!
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Hemin Desai commented,
Hey Jack, Have you considered creating a set of ticket fields which are conditionally displayed when a value from the base field is selected? I think this will give you the granularity you're looki...
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Hemin Desai created a post,
Automated Chat User Management - With Zapier
Automated Chat User Management - With Zapier Managing Chat Users can be a pain, especially with a large number of agents. Here's how I'm managing ~1,500 chat users, hopefully, you will be able to f...
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Hemin Desai commented,
Hey @katie, Have you looked at the marketplace for apps which can help you with this? We are using one made by Zendesk which is on the V1 apps framework so you wouldn't be able to install it now ...
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Hemin Desai commented,
Thanks Dominic, this seems great! I would love to see something like this natively in Zendesk.
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Hemin Desai commented,
This would be a great addition. We would like to pass information from a Numeric User Field to a Numeric ticket field
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Hemin Desai commented,
@Kristen, I'm holding you to that, delaying our macro clean in anticipation of this! :D
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Hemin Desai commented,
+1
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Hemin Desai commented,
Hi, We have many groups on out Zendesk throughout multiple countries. I don't want to display macros to people who shouldn't need to use them but I have no option as cloning hundreds of macros mu...