Hemin Desai
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Activity overview
Latest activity by Hemin Desai-
Hemin Desai commented,
Hey! Would this include SLA's on the chat dashboard? This is something we are currently missing from the zopim monitoring dashboard
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Hemin Desai commented,
Glad to hear Jack, good luck!
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Hemin Desai commented,
Hey Jack, Have you considered creating a set of ticket fields which are conditionally displayed when a value from the base field is selected? I think this will give you the granularity you're looki...
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Hemin Desai created a post,
Automated Chat User Management - With Zapier
Automated Chat User Management - With Zapier Managing Chat Users can be a pain, especially with a large number of agents. Here's how I'm managing ~1,500 chat users, hopefully, you will be able to f...
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Hemin Desai commented,
Thanks Dominic, this seems great! I would love to see something like this natively in Zendesk.
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Hemin Desai commented,
This would be a great addition. We would like to pass information from a Numeric User Field to a Numeric ticket field
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Hemin Desai commented,
@Kristen, I'm holding you to that, delaying our macro clean in anticipation of this! :D
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Hemin Desai commented,
+1
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Hemin Desai commented,
Hi, We have many groups on out Zendesk throughout multiple countries. I don't want to display macros to people who shouldn't need to use them but I have no option as cloning hundreds of macros mu...
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Hemin Desai created a post,
Character limit display - Google Play
Hey, I'm not sure whether you are aware that Google play reviews have a limit of 350 characters per review/reply. This is not indicated on Zendesk and we have found that the reply from our end...