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Beatrice Schembri

Joined May 02, 2024

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Last activity Oct 28, 2024

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ACTIVITY OVERVIEW

Latest activity by Beatrice Schembri

Beatrice Schembri commented,

Community comment Developer - Zendesk SDKs

Hi David, have you followed the whole guide on InternalNote?
https://internalnote.com/jwt-messaging/
Regarding this step
“Create a web service (e.g. via Cloudflare Workers) to generate a valid Valid JWT”
how are you generating your JWT token?


 

View comment · Posted Jun 08, 2024 · Beatrice Schembri

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Beatrice Schembri commented,

Community comment Developer - Zendesk SDKs

Can you console log the logged in user and the token you are passing to the widget? In my case, first I was sending a badly formed request to the backend, then when I fixed that I returned a whole object and not just the token, so authorization did not pass (again, for me it was about authenticating from Help Center to messaging chat, but adapt to your case).

View comment · Edited May 23, 2024 · Beatrice Schembri

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Beatrice Schembri commented,

Community comment Developer - Zendesk SDKs

Hello, I kept getting 401 errors yesterday when I was testing the authentication of messaging widget on my Help Center using jwt.io. So my code looks a bit different.

In the end I realized that my payload was wrong:

{

      "scope": "user",

      "external_id": "this-is-a-string",

      "email": "email@emai.com", 

      "email_verified": true

 }
and secret base64 encoded had to be unchecked as I was not decoding it.

View comment · Posted May 22, 2024 · Beatrice Schembri

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Beatrice Schembri commented,

Community comment Developer - Zendesk APIs

Re-created the ticket in the Developer section as advised by other support agents, this can be closed.

View comment · Posted May 21, 2024 · Beatrice Schembri

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Beatrice Schembri commented,

Community comment Developer - Zendesk APIs

Hi Greg Katechis, maybe you can help me out.
We bought the developer license for a custom theme in our Help Center, and now we would like to add authentication for the widget if the user is logged in. I tried following code snippets but now getting the error above. I have been adding code to document_head.hbs

View comment · Edited May 17, 2024 · Beatrice Schembri

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Beatrice Schembri commented,

CommentWeb Widget documentation

Thanks Thomas

I see the issue now - we don't have the option to edit the code with our current theme free plan. I will keep this in mind.

View comment · Posted May 08, 2024 · Beatrice Schembri

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Beatrice Schembri commented,

CommentWeb Widget documentation

Hi Thomas, I am also interested in knowing if and how we can access the Zendesk Help Center source code. Unless you meant a custom help page created by us clients?

View comment · Posted May 06, 2024 · Beatrice Schembri

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