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Dave Amorin

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Latest activity by Dave Amorin
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    Dave Amorin created a post,

    Alert Admin when all agents are away/inactive

    Is there a way to alert an admin if all Chat agents are away/inactive? This is a feature to flag us and make sure that someone is available to serve chats.

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    Dave Amorin created a post,

    Option to modify the missed chat email to customer

    Is it possible to modify the email being sent to the customers when a missed chat occurs? As a company, we want to make sure that all of our email notifications are aligned in terms of customer ton...