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Boyan Parshorov

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Latest activity by Boyan Parshorov
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    Boyan Parshorov commented,

    Hello, we have 2 questions regarding the above changes: 1 - Is there a way for you to Enable this in STG, this way we can test it? 2 - Can Zendesk system check if an End User is already added, beca...

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    Boyan Parshorov commented,

    Dear Eugene Orman , Can you please advise if there is a way for me to create a Time tracking by Group report? For Example: When a ticket is received in "group A" they make some changes for 3h and a...

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    Boyan Parshorov created a post,

    Zendesk Explore to count the number of calls

    How can we create a custom dashboard in Zendesk Explore to count the number of calls received(inbound) from by country? For Example: We have 10 inbound call today, we want to know from which countr...

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    Boyan Parshorov commented,

    Hello,   I need a report that shows How much time has a ticket been in different Groups. For example, he was in "Group 1" for 2h, then in "Group 2" for 3h, then in "Group 4" for 1h - and "Total tim...

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    Boyan Parshorov commented,

    Hello Graeme,   Thank you for your Help. I Think I've managed to make it work, but I am not sure if this is the exact report I am looking for. I need a report that shows How much time has a ticket ...

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    Boyan Parshorov commented,

    Hello Graeme,   I've tried the things you've wrote, but it doesn't work for me. For example, there is No Orange "status" that I can select and add in "Resolution Time" , how to substitute it ? And ...