Boyan Parshorov
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Last activity
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Activity overview
Latest activity by Boyan Parshorov-
Boyan Parshorov commented,
Dear All, I am trying the following way: IF ([Changes - Field name] = "group_id"AND [Changes - Previous value]="22800412" OR [Changes - Previous value]="23890481"OR [Changes - Previous value]="3600...
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Boyan Parshorov commented,
Hello All, Can you please help me do it more like in "Insights":
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Boyan Parshorov commented,
Dear Eugene Orman , Can you please advise if there is a way for me to create a Time tracking by Group report? For Example: When a ticket is received in "group A" they make some changes for 3h and a...
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Boyan Parshorov created a post,
Zendesk Explore to count the number of calls
How can we create a custom dashboard in Zendesk Explore to count the number of calls received(inbound) from by country? For Example: We have 10 inbound call today, we want to know from which countr...
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Boyan Parshorov commented,
Hello, I need a report that shows How much time has a ticket been in different Groups. For example, he was in "Group 1" for 2h, then in "Group 2" for 3h, then in "Group 4" for 1h - and "Total tim...
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Boyan Parshorov commented,
Hello Graeme, Thank you for your Help. I Think I've managed to make it work, but I am not sure if this is the exact report I am looking for. I need a report that shows How much time has a ticket ...
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Boyan Parshorov commented,
Hello Graeme, I've tried the things you've wrote, but it doesn't work for me. For example, there is No Orange "status" that I can select and add in "Resolution Time" , how to substitute it ? And ...