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Trond Drageland

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Latest activity by Trond Drageland
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    Trond Drageland commented,

    1. Community
    2. Guide - Troubleshooting and Q&A
    3. HC End-user app?

    Hi Both, Sorry for the late reply. Been crazy busy couple of weeks.   Wes, For territories outside of Norway, we use external engineering teams for other integrators, and as such they won't have ag...

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    Trond Drageland created a post,

    HC End-user app?

    Answered
    1. Community
    2. Guide - Troubleshooting and Q&A

    Hi, Are there any plans on making an app for the HC in the same fashion as the one for agents using Zendesk? Logging onto the HC via a browser from a mobile phone isn't ideal, and engineers travell...

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    Trond Drageland commented,

    1. Community
    2. Support - Product Feedback
    3. Add end-user as CC via Trigger or Automation

    This would be a useful feature for us as well as we have a 3rd party engineering team that could be notified on email by a trigger if we tag a ticket with an "engineer" tag for example. Disappointe...

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