Lance Conzett
Business Operations Manager, Customer Experience at Postmates.
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Activity overview
Latest activity by Lance Conzett-
Lance Conzett commented,
Ash Divay McCabe Tonna Sounds like you might have some special characters in your JSON body. That's particularly common when using something like Notepad that changes your quotation marks to curly ...
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Lance Conzett commented,
Chris DiGiacomo Yes, you'll replace the subdomain with your own ZD subdomain. And you do need to enable auth and enter your username and password in order to pass an API call to Zendesk that update...
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Lance Conzett commented,
Ash Divay Good question! You can ignore that error message, the JSON target is trying to validate your code as JavaScript rather than Liquid. As long as the JavaScript between the {% when %} lines ...
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Lance Conzett created a post,
Using Liquid Markup to A/B Test Your Triggers
Here’s the scenario: You want to make a change to how one of your workflows operates. Maybe you want to try out some new messaging for when a customer writes in about a particular issue. Or maybe y...
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Lance Conzett commented,
I'd also like to know when this is going live, if you guys have an idea of a release date. We're evaluating some other support AI services but always prefer to keep everything under the same roof w...
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Lance Conzett commented,
Max, you can add "need to disable two-factor authentication on behalf of the agent" to your list. We had an instance where an agent got a new number and lost his recovery codes, so I needed to assu...
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Lance Conzett created a post,
Show hierarchy of Help Center articles in a section on an article page
I'm wondering if anyone can help me out with a customization that I'm trying to add to our instance of Help Center. I've poured through the documentation (including the new handlebars functions), b...