Lance Conzett
Business Operations Manager, Customer Experience at Postmates.
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Activity overview
Latest activity by Lance Conzett-
Lance Conzett created a post,
Using Liquid Markup to A/B Test Your Triggers
Here’s the scenario: You want to make a change to how one of your workflows operates. Maybe you want to try out some new messaging for when a customer writes in about a particular issue. Or maybe y...
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Lance Conzett commented,
I'd also like to see a feature like this be added. My use-case is that I'm a senior member of the team who's triaging tickets. Because that entails opening them all (unless I were to use Play Mode)...
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Lance Conzett commented,
I'd also like to know when this is going live, if you guys have an idea of a release date. We're evaluating some other support AI services but always prefer to keep everything under the same roof w...
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Lance Conzett commented,
Max, you can add "need to disable two-factor authentication on behalf of the agent" to your list. We had an instance where an agent got a new number and lost his recovery codes, so I needed to assu...
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Lance Conzett created a post,
Show hierarchy of Help Center articles in a section on an article page
I'm wondering if anyone can help me out with a customization that I'm trying to add to our instance of Help Center. I've poured through the documentation (including the new handlebars functions), b...