Juan Espinosa
- Total activity 22
- Last activity
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Activity overview
Latest activity by Juan Espinosa-
Juan Espinosa commented,
Hi There Socorro Fernandez Hope you are able to help, is there a code i can enter on our script.js to customize the description to our users on our Description box? Thanks for your help!
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Juan Espinosa created a post,
Removing attachments from ticket trigger response.
AnsweredIs there a particular placeholder we can use to not reply back with the documentation that the customer sent attached? We currently have in place {{ticket.comments_formatted}} , Id like to know ...
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Juan Espinosa commented,
Question, is there a way to edit the widget's "Contact Us" action? We'd like to have it redirect to our site page where users can submit tickets vs having forms available on the widget. Tha...
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Juan Espinosa created a post,
Salesforce ticket forwarding to Zendesk
AnsweredNot sure if I misread any post I found, but if on the Salesforce + ZenDesk app. Does this include a way to automatically forward a ticket from Salesforce to Zendesk? Example - member from our si...
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Juan Espinosa commented,
Hi There! Is it possible to create a "requests-only" page on Guide without turning the Help Center off?
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Juan Espinosa commented,
Any updates on this? Would like to be able to limit the number of admins on our ZD. Thanks.
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Juan Espinosa commented,
Any updates on Kasper's question?
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Juan Espinosa commented,
Hi There! Any updates on this? We'd like to launch chat again however as soon it opens, it's like opening the flood gates. We'd love to be able to set a limit to the queue so that does not drive u...
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Juan Espinosa commented,
Good Afternoon, Is it possible to hide all views from agents? What I'd like to accomplish is hide the views as we have tickets automatically assigned via the "Playlist App" and do not want agents t...