Juan Espinosa
- Total activity 29
- Last activity
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- Votes 3
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Activity overview
Latest activity by Juan Espinosa-
Juan Espinosa commented,
Hi There, What is the best way to export by usage in the last 30 days; I triedhttps://(MyCompany).zendesk.com/api/v2/macros.json?per_page=99&sort_by=usage=30dbut was unable to do so
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Juan Espinosa commented,
Hi, Is there a way to have a search bar show another site as a result? Example; User is on Help Center A, on Help Center A he sees a search bar and types "Help Center B" on the result drop down he ...
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Juan Espinosa commented,
Hi Devan,Thanks for the info, I tried and it's a nice feature however what I am trying to accomplish is the following; Example scenario - I land on helpcenter1.zendesk.com it has a search bar, on t...
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Juan Espinosa commented,
Good Afternoon all,How can I make our search bar, not only search articles found on our page but provide a link to another help center? Any help would be greatly appreciated.
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Juan Espinosa commented,
Hi There Socorro Fernandez Hope you are able to help, is there a code i can enter on our script.js to customize the description to our users on our Description box? Thanks for your help!
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Juan Espinosa created a post,
Removing attachments from ticket trigger response.
AnsweredIs there a particular placeholder we can use to not reply back with the documentation that the customer sent attached? We currently have in place {{ticket.comments_formatted}} , Id like to know ...
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Juan Espinosa commented,
Question, is there a way to edit the widget's "Contact Us" action? We'd like to have it redirect to our site page where users can submit tickets vs having forms available on the widget. Tha...
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Juan Espinosa created a post,
Salesforce ticket forwarding to Zendesk
AnsweredNot sure if I misread any post I found, but if on the Salesforce + ZenDesk app. Does this include a way to automatically forward a ticket from Salesforce to Zendesk? Example - member from our si...
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Juan Espinosa commented,
Hi There! Is it possible to create a "requests-only" page on Guide without turning the Help Center off?
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Juan Espinosa commented,
Any updates on this? Would like to be able to limit the number of admins on our ZD. Thanks.