Juan Espinosa

Total activity

29
Last activity

June 26, 2020 17:21
Member since

October 01, 2019 17:55
Following

0 users
Followed by

0 users
Votes

3
Subscriptions

13

Activity overview

Latest activity by Juan Espinosa

Juan Espinosa commented, June 26, 2020 17:21
Hi There, What is the best way to export by usage in the last 30 days; I triedhttps://(MyCompany).zendesk.com/api/v2/macros.json?per_page=99&sort_by=usage=30dbut was unable to do so
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- Juan Espinosa
- Created June 26, 2020 17:21
- 0 votes
Juan Espinosa commented, May 08, 2020 17:56
Hi, Is there a way to have a search bar show another site as a result? Example; User is on Help Center A, on Help Center A he sees a search bar and types "Help Center B" on the result drop down he ...
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- Juan Espinosa
- Created May 08, 2020 17:56
- 0 votes
Juan Espinosa commented, May 01, 2020 14:36
Hi Devan - Community Manager,Thanks for the info, I tried and it's a nice feature however what I am trying to accomplish is the following; Example scenario - I land on helpcenter1.zendesk.com it ha...
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- Juan Espinosa
- Created May 01, 2020 14:36
- 0 votes
Juan Espinosa commented, April 19, 2020 16:59
Good Afternoon all,How can I make our search bar, not only search articles found on our page but provide a link to another help center? Any help would be greatly appreciated.
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- Juan Espinosa
- Created April 19, 2020 16:59
- 0 votes
Juan Espinosa commented, March 04, 2020 20:15
Hi There Socorro Fernandez Hope you are able to help, is there a code i can enter on our script.js to customize the description to our users on our Description box? Thanks for your help!
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- Juan Espinosa
- Created March 04, 2020 20:15
- 0 votes
Juan Espinosa created a post, January 13, 2020 20:25
Removing attachments from ticket trigger response.
Answered
1. Community
2. Support Q&A
Is there a particular placeholder we can use to not reply back with the documentation that the customer sent attached? We currently have in place {{ticket.comments_formatted}} , Id like to know ...
- Juan Espinosa
- Created January 13, 2020 20:25
- 4 followers
- 1 comment
- 1 vote
Juan Espinosa commented, December 10, 2019 21:19
Question, is there a way to edit the widget's "Contact Us" action? We'd like to have it redirect to our site page where users can submit tickets vs having forms available on the widget. Tha...
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- Juan Espinosa
- Created December 10, 2019 21:19
- 1 vote
Juan Espinosa created a post, December 10, 2019 16:49
Salesforce ticket forwarding to Zendesk
Answered
1. Community
2. Integrations and Apps Q&A
Not sure if I misread any post I found, but if on the Salesforce + ZenDesk app. Does this include a way to automatically forward a ticket from Salesforce to Zendesk? Example - member from our si...
- Juan Espinosa
- Created December 10, 2019 16:49
- 2 followers
- 1 comment
- 0 votes
Juan Espinosa commented, October 30, 2019 20:16
Hi There! Is it possible to create a "requests-only" page on Guide without turning the Help Center off?
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- Juan Espinosa
- Created October 30, 2019 20:16
- 0 votes
Juan Espinosa commented, October 17, 2019 17:00
Any updates on this? Would like to be able to limit the number of admins on our ZD. Thanks.
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- Juan Espinosa
- Created October 17, 2019 17:00
- 1 vote