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Atul Kumar

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Latest activity by Atul Kumar
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    Atul Kumar commented,

    Yes, for first update it seems Trigger fired, but customer didn't receive email as for second time update just saw one log for cc ( but not sure same trigger which was in previous update ).

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    Atul Kumar created a post,

    Pushing Chat User Data to InfusionSoft

    Answered

    Hi Everyone, how do we push Zopium Chat Data to IFS. For example, a person clicked on an AD, and started chatting ( no record till now in IFS ). In this case, is there a way to push contact details...

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    Atul Kumar created a post,

    User didn't receive email on Ticket Update

    Answered

    Hi Everyone, Faced this issue for a ticket, where... when updated at our side customer didn't receive any email at his side. And few days later got an update from customer side... asking to reply o...

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    Atul Kumar created a post,

    Pushing Chat User Data to InfusionSoft

    Hi Everyone, how do we push Zopium Chat Data to IFS. For example, a person clicked on an AD, and started chatting ( no record till now in IFS ). In this case, is there a way to push contact details...

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    Atul Kumar created a post,

    Out of Working Hour Response & Rating Feature

    Answered

    Hi Team, How do we set up out of working hour messages & how to we enable Rating Feature for customers to rate the tickets. Regards,MohanTeam K21