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Afton Rupert
Joined Apr 03, 2024
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Last activity Feb 10, 2025
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Latest activity by Afton Rupert
Afton Rupert commented,
+1
View comment · Posted Jan 14, 2025 · Afton Rupert
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Afton Rupert commented,
+1 to all feedback shared! Having the Zendesk ticket # in the transcript would be a great first step alongside getting all of this into Explore so we can view transcripts beyond the 30 day window.
View comment · Posted Jan 06, 2025 · Afton Rupert
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Afton Rupert commented,
+1 to maintain the group assignment and not the assignee
I'd also like to understand how this works when an agent is OOO (using the Zendesk Out of Office app). Would a ticket be assigned to them when they are unavailable?
View comment · Posted Dec 13, 2024 · Afton Rupert
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Afton Rupert created a post,
Hi Team,
Can we please have conditional fields/formatting available within Messaging?
Having the same functionality as our forms will allow for more streamlined and efficient workflows while improving the customer experience.
Thanks!
Posted Dec 10, 2024 · Afton Rupert
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Afton Rupert commented,
+1 for this feature
View comment · Posted Dec 10, 2024 · Afton Rupert
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Afton Rupert commented,
+1 - we'd love to have this feature!
View comment · Posted Nov 06, 2024 · Afton Rupert
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Afton Rupert commented,
Rina - did y'all find a help to help with the multiple tickets on the same issue by the same end-user? We are facing this problem now and looking for ways to improve! Thanks
View comment · Posted Oct 22, 2024 · Afton Rupert
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Afton Rupert commented,
+1 - would love to have this functionality available!
View comment · Posted Oct 10, 2024 · Afton Rupert
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Afton Rupert commented,
+1
View comment · Posted Sep 22, 2024 · Afton Rupert
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Afton Rupert commented,
+1 - would love to have this functionality!
View comment · Posted Aug 28, 2024 · Afton Rupert
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