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Afton Rupert

Joined Apr 03, 2024

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Last activity Feb 10, 2025

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ACTIVITY OVERVIEW

Latest activity by Afton Rupert

Afton Rupert commented,

Community comment Feedback - Help Center (Guide)

+1 

View comment · Posted Jan 14, 2025 · Afton Rupert

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Afton Rupert commented,

Community comment Feedback - Zendesk AI and automation

+1 to all feedback shared! Having the Zendesk ticket # in the transcript would be a great first step alongside getting all of this into Explore so we can view transcripts beyond the 30 day window. 

View comment · Posted Jan 06, 2025 · Afton Rupert

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Afton Rupert commented,

CommentTicket management

+1 to maintain the group assignment and not the assignee

 

I'd also like to understand how this works when an agent is OOO (using the Zendesk Out of Office app). Would a ticket be assigned to them when they are unavailable? 

View comment · Posted Dec 13, 2024 · Afton Rupert

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Afton Rupert created a post,

Post Feedback - Chat and Messaging (Chat)

Hi Team, 

 

Can we please have conditional fields/formatting available within Messaging? 

 

Having the same functionality as our forms will allow for more streamlined and efficient workflows while improving the customer experience. 

 

Thanks!

Posted Dec 10, 2024 · Afton Rupert

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Afton Rupert commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 for this feature

View comment · Posted Dec 10, 2024 · Afton Rupert

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Afton Rupert commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 - we'd love to have this feature!

View comment · Posted Nov 06, 2024 · Afton Rupert

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Afton Rupert commented,

Community comment Q&A - Tickets and email

Rina  - did y'all find a help to help with the multiple tickets on the same issue by the same end-user? We are facing this problem now and looking for ways to improve! Thanks

View comment · Posted Oct 22, 2024 · Afton Rupert

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Afton Rupert commented,

Community comment Q&A - Reporting and analytics

+1 - would love to have this functionality available!

View comment · Posted Oct 10, 2024 · Afton Rupert

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Afton Rupert commented,

Community comment Feedback - Ticketing system (Support)

+1

 

View comment · Posted Sep 22, 2024 · Afton Rupert

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Afton Rupert commented,

Community comment Feedback - Help Center (Guide)

+1 - would love to have this functionality! 

View comment · Posted Aug 28, 2024 · Afton Rupert

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