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Phil

  • Total activity 7
  • Last activity
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  • Following 0 users
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  • Votes 1
  • Subscriptions 2

Activity overview

Latest activity by Phil
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    Phil commented,

    Hi Devan-- Thanks for the reply. The issue is not customising the email that goes to the requester vs. a CC. The issue is customising the email sent to "CC who is a support agent" vs. the email sen...

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    Phil commented,

    How does one customise the text of a CC email so that it contains different information for an agent who's CC'd vs an end-user who's CC'd? There's only a single CC email template (under Tickets / C...

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    Phil commented,

    Thanks, Amanda!  I expected to find that under "Following".  Can't imagine why!   Is there any way to disable users' ability to follow the entire organisation, without removing their access to view...

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    Phil commented,

    The original problem in this ticket is still a problem: I have 3 users who at some point subscribed to organisation notifications, and there's now no way to cancel this? Disabling their access to t...