Melanie
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Last activity
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Activity overview
Latest activity by Melanie-
Melanie commented,
We are only trialling Talk at the moment but already find this annoying that we can't set a default country code and it looks like the chrome extension added has been removed. I checked the Zendes...
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Melanie commented,
Hi, We are currently trialling Talk in very early stages, and have the same structure as Bthomas, I was thinking we could do a work around by transferring to the group via a separate Talk number ra...
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Melanie created a post,
Feature Request: Specify Legend height at the top and bottom of visualisations
Hi, It is possible to specify the width of the legend in Explore when it's right or left, but not the height when it's placed top or bottom. Being able to specify the height would allow the full l...
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Melanie commented,
I believe Satisfaction Rated percentage is the score and Rated Tickets % is the percentage of tickets that were given a score.
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Melanie commented,
We need this also, it's a real issue for us that we can't produce the same reporting our customers are used to.
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Melanie commented,
Thanks for the work around,... this is a great work around to get the information I need.
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Melanie created a post,
Changing filters
AnsweredI have a Dashboard with approximately 10 tabs. The time filter on each tab is bookmarked for the last calendar month with the exception of the final tab which provides a 6 month high level summary ...
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Melanie commented,
Exporting PDFs is really challenging for us also I have to schedule it for 15mins time anytime I need to export the full Dashboard - and you cannot schedule with a filter like you could in Insights...
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Melanie commented,
Thanks Graeme I have filled in the form, fingers crossed - appreciate all your assistance.
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Melanie commented,
Hi Graeme, Thanks again, this worked by creating a new 2 new metrics. "Tasks - SUM" with my 70ish sum metrics, and "Tasks - DCOUNT" containing the 4 DCOUNT metrics then adding them together in Res...