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Dave Kavalsky

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Activity overview

Latest activity by Dave Kavalsky
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    Dave Kavalsky commented,

    1. Community
    2. Feedback on Chat
    3. Chat Hours of Operation

    Hi Ramin, Thank you for confirming but I've actually already taken these steps and was not able to get the web widget to actually show the offline form while we were offline. I'm not sure if somet...

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    Dave Kavalsky commented,

    1. Community
    2. Feedback on Chat
    3. Chat Hours of Operation

    Hi Ramin, Thank you for this explanation. My main focus is more of the offline form since the pre-chat greeting for the pre-chat form works fine for us. My main/original concern around the hours of...

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    Dave Kavalsky commented,

    1. Community
    2. Feedback on Chat
    3. Chat Hours of Operation

    Hi Ramin, I've actually gone over this with two other Zendesk support agents. I have also given the Zendesk team access to my account to review these settings and they have confirmed the problem I'...

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    Dave Kavalsky created a post,

    Chat Hours of Operation

    Answered
    1. Community
    2. Feedback on Chat

    There does not seem to be a way to actually display the hours of operation to our users anymore who try to start a chat. There is a checkbox to enable it in pre-chat forms and in the offline form b...

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    Dave Kavalsky commented,

    1. Community
    2. User Tips & Tricks
    3. Tip: How to add cool agent badges in Communities (Gather)

    Please disregard my last comment. I figured it out. Thanks

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    Dave Kavalsky commented,

    1. Community
    2. User Tips & Tricks
    3. Tip: How to add cool agent badges in Communities (Gather)

    I've tried following these steps and can't get it to work. I feel like everything is in the right place. I changed some of the class names but it should still work. I also tried testing without cha...

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    Dave Kavalsky commented,

    1. Community
    2. Support Q&A
    3. Chat Offline For Certain Users

    Thanks but I actually already have a ticket open. I posted this before I got a response and just wanted to see if it might be something that had previously been surfaced in the Community. 

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    Dave Kavalsky created a post,

    Chat Offline For Certain Users

    1. Community
    2. Support Q&A

    Has anyone run into an issue where chat is offline for certain users during operating hours when chat agents are online and available? One of our customers gets the offline form (to leave a message...

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    • 2 followers
    • 2 comments
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    Dave Kavalsky commented,

    1. Guide
    2. ...
    3. Working with Answer Bot
    4. Creating and managing triggers for Answer Bot

    I'm trying to enable Answer Bot but it's still taking me to a page saying that early access is closed. Is this still not fully available to all customers? Is there a timeline for when we will be ab...

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    Dave Kavalsky created a post,

    Feature Request - App (or pop-out chat)

    Answered
    1. Community
    2. Feedback on Chat

    It would be awesome if there were a zendesk chat app for desktop so I don't need a browser tab dedicated to chats. This would allow me to review customer issues more seamlessly instead of going bac...

    • Dave Kavalsky
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    • 2 followers
    • 1 comment
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