Hey Brett Bowser! I can't seem to set tags to empty. The "Create" button remains disabled until I add at least one tag to set it to. Is there another way to clear out all the tags?
Just to clarify, will enabling "Enable CCs" allow all agents, light agents, and end-users to add CC's to a ticket? I read the info here https://support.zendesk.com/hc/en-us/articles/203690846-Using...