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Elise Alley

  • Total activity 12
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Latest activity by Elise Alley
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    Elise Alley commented,

    I'm trying to do something similar but not exactly the same. I'm wanting to create a report showing the average number of touches per ticket per agent for the current month.  This was a metric in I...

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    Elise Alley commented,

    Same issue.  We have code in our response too, but it's just:```define('ITSEC_DISABLE_MODULES', true);``` No opening/closing PHP tags.  Happens when one of my moderators tries to reply who is part ...

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    Elise Alley commented,

    @Graeme - Thanks for that! I've followed the instructions you provided but I'm not sure where/how I'm supposed to input that first line you provided?  I'm just getting the number of ticket updates,...

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    Elise Alley commented,

    Hey!  So, what I'm wanting to see is the average number of touches per ticket by agent by month, not just the overall number of touches.  I'd also like the average number of touches per ticket for ...

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    Elise Alley commented,

    Any chance I can get a response soon?  Cause now I'm worried the trigger won't fire on the actual holidays either, like Christmas day.  So I need to get this resolved this week. To add to the above...

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    Elise Alley commented,

    Hi, I'm trying to do the second option: - Or, do you want them to only receive the "heads up" as a response if they submit something to you within a couple of days before a holiday?  Is it possible...