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Elise Alley

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Latest activity by Elise Alley
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    Elise Alley commented,

    Hey!  So, what I'm wanting to see is the average number of touches per ticket by agent by month, not just the overall number of touches.  I'd also like the average number of touches per ticket for ...

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    Elise Alley commented,

    Any chance I can get a response soon?  Cause now I'm worried the trigger won't fire on the actual holidays either, like Christmas day.  So I need to get this resolved this week. To add to the above...

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    Elise Alley commented,

    Hi, I'm trying to do the second option: - Or, do you want them to only receive the "heads up" as a response if they submit something to you within a couple of days before a holiday?  Is it possible...