Lucas

1. Community
2. User Tips & Tricks
3. Adding images/icons into the Copenhagen Theme

Trapta - Perfect, thanks!

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• Lucas
• Created November 04, 2019 13:08
• 0 votes

1. Community
2. Feedback on Support
3. Ability to forward emails into an existing ticket

If you want to automatically display the Encoded ID without having to run a macro manually, you can use this method. Setup a new Ticket Field Create a new Ticket Field (Text) - note down the field...

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• Lucas
• Created October 30, 2019 03:19
• 1 vote

1. Community
2. User Tips & Tricks
3. Adding images/icons into the Copenhagen Theme

When using the jQuery method, if no image exists for a category a blank box is displayed. Is there a code modification which will display images if they exist in the document head, but show only th...

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• Lucas
• Edited October 29, 2019 06:35
• 0 votes

1. Community
2. Guide Q&A
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

@Trapta, thank you so much for your patience and help. I got it sorted!

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• Lucas
• Created June 27, 2019 12:02
• 0 votes

1. Community
2. Guide Q&A
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

Hi @Trapta, i have it setup in our sandbox: https://mobilementor1537937023.zendesk.com/hc/en-gb/articles/360025611273

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• Lucas
• Created June 26, 2019 05:46
• 0 votes

1. Community
2. Guide Q&A
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

Hi @Trapta, thanks for the fast reply. Yes - Accordion's, similar issue to Ivan and others when implementing this: https://support.zendesk.com/hc/en-us/community/posts/203458746-Help-Center-Collaps...

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• Lucas
• Created June 18, 2019 23:28
• 1 vote

1. Community
2. Guide Q&A
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

Thanks for the update @Trapta For those of us using Copenhagen, how can we implement collapsible headers in articles?  

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• Lucas
• Edited June 18, 2019 02:09
• 0 votes

1. Community
2. Feedback on Support
3. Ability to prohibit merging of tickets across organizations

Thanks Nicole, GDPR, Mandatory data breach reporting (in some countries) and organisation reputation risks are all really important considerations for businesses servicing multiple clients with a s...

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• Lucas
• Created March 01, 2019 01:50
• 2 votes

1. Talk
2. ...
3. Setting up and using Text
4. Zendesk Text number availability and pricing (Talk Team, Professional, and Enterprise)

Seems like there is a demand for this product in New Zealand! So i will add my voice to the growing choir.  We operate in the US, Australia and NZ. Unfortunately not supporting NZ means we not usin...

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• Lucas
• Created July 04, 2018 14:43
• 2 votes

1. Community
2. Feedback on Support
3. Ability to prohibit merging of tickets across organizations

@Oren - Did you get any further response? I agree, not sure how security is a feature request and not a high priority. For organisations that support multiple customers this is one real product wea...

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• Lucas
• Created February 13, 2018 22:58
• 1 vote