Lucas

1. Community
2. Guide - Themes and Customization
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

@Trapta, thank you so much for your patience and help. I got it sorted!

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• Lucas
• Created June 27, 2019 12:02
• 0 votes

1. Community
2. Guide - Themes and Customization
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

Hi @Trapta, i have it setup in our sandbox: https://mobilementor1537937023.zendesk.com/hc/en-gb/articles/360025611273

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• Lucas
• Created June 26, 2019 05:46
• 0 votes

1. Community
2. Guide - Themes and Customization
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

Hi @Trapta, thanks for the fast reply. Yes - Accordion's, similar issue to Ivan and others when implementing this: https://support.zendesk.com/hc/en-us/community/posts/203458746-Help-Center-Collaps...

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• Lucas
• Created June 18, 2019 23:28
• 1 vote

1. Community
2. Guide - Themes and Customization
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

Thanks for the update @Trapta For those of us using Copenhagen, how can we implement collapsible headers in articles?  

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• Lucas
• Edited June 18, 2019 02:09
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. Ability to prohibit merging of tickets across organizations

Thanks Nicole, GDPR, Mandatory data breach reporting (in some countries) and organisation reputation risks are all really important considerations for businesses servicing multiple clients with a s...

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• Lucas
• Created March 01, 2019 01:50
• 1 vote

1. Talk
2. ...
3. Setting up and using Text
4. Zendesk Text number availability and pricing (Talk Team, Professional, and Enterprise)

Seems like there is a demand for this product in New Zealand! So i will add my voice to the growing choir.  We operate in the US, Australia and NZ. Unfortunately not supporting NZ means we not usin...

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• Lucas
• Created July 04, 2018 14:43
• 2 votes

1. Community
2. Support - Product Feedback & Discussion
3. Ability to prohibit merging of tickets across organizations

@Oren - Did you get any further response? I agree, not sure how security is a feature request and not a high priority. For organisations that support multiple customers this is one real product wea...

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• Lucas
• Created February 13, 2018 22:58
• 1 vote

1. Community
2. Support - Product Feedback & Discussion
3. Add 'Remove cc' trigger/automation action

Thanks @Nicole. I know how it is, but we have to nudge sometimes :) Have a great day.

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• Lucas
• Created February 13, 2018 22:55
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. Add 'Remove cc' trigger/automation action

Thanks Nicole, 6 years to the date this was suggested and this basic functionality has not been introduced. #sadface There are some workarounds available for those that want to remove all CC's or y...

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• Lucas
• Created February 13, 2018 04:27
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. 'Merge tickets' editable default text

+1 here. Disappointing this thread has been open since 2010 without any comment from Zendesk. This is earth to Major Tom, can you hear me Major Tom?

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• Lucas
• Edited October 20, 2017 09:09
• 1 vote