
Lucas
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Total activity86
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Last activity
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Activity overview
Latest activity by Lucas-
Lucas commented,
Sorry Christian Jeon I missed the notification for your response. The screenshots provided in the app marketplace are as simple as the solution is. When working on tickets, our agents have the app ...
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Lucas commented,
Christian Jeon - In addition to what has already been mentioned, one thing that has worked well for us is simply having visibility on screen for agents knowing they are working on a VIP ticket. We ...
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Lucas commented,
Trapta - Perfect, thanks!
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Lucas commented,
If you want to automatically display the Encoded ID without having to run a macro manually, you can use this method. Setup a new Ticket Field Create a new Ticket Field (Text) - note down the field...
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Lucas commented,
When using the jQuery method, if no image exists for a category a blank box is displayed. Is there a code modification which will display images if they exist in the document head, but show only th...
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Lucas commented,
@Trapta, thank you so much for your patience and help. I got it sorted!
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Lucas commented,
Hi @Trapta, i have it setup in our sandbox: https://mobilementor1537937023.zendesk.com/hc/en-gb/articles/360025611273
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Lucas commented,
Hi @Trapta, thanks for the fast reply. Yes - Accordion's, similar issue to Ivan and others when implementing this: https://support.zendesk.com/hc/en-us/community/posts/203458746-Help-Center-Collaps...
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Lucas commented,
Thanks for the update @Trapta For those of us using Copenhagen, how can we implement collapsible headers in articles?
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Lucas commented,
Thanks Nicole, GDPR, Mandatory data breach reporting (in some countries) and organisation reputation risks are all really important considerations for businesses servicing multiple clients with a s...