Lucas

1. Community
2. Support Q&A
3. VIP Customers - Setting Up and Executing

Sorry Christian Jeon I missed the notification for your response. The screenshots provided in the app marketplace are as simple as the solution is. When working on tickets, our agents have the app ...

• View comment
• Lucas
• Edited January 13, 2021 23:55
• 0 votes

1. Community
2. Support Q&A
3. VIP Customers - Setting Up and Executing

Christian Jeon - In addition to what has already been mentioned, one thing that has worked well for us is simply having visibility on screen for agents knowing they are working on a VIP ticket. We ...

• View comment
• Lucas
• Created December 11, 2020 05:00
• 1 vote

1. Community
2. User Tips & Tricks
3. Adding images/icons into the Copenhagen Theme

Trapta - Perfect, thanks!

• View comment
• Lucas
• Created November 04, 2019 13:08
• 0 votes

1. Community
2. Feedback on Support
3. Ability to forward emails into an existing ticket

If you want to automatically display the Encoded ID without having to run a macro manually, you can use this method. Setup a new Ticket Field Create a new Ticket Field (Text) - note down the field...

• View comment
• Lucas
• Created October 30, 2019 03:19
• 1 vote

1. Community
2. User Tips & Tricks
3. Adding images/icons into the Copenhagen Theme

When using the jQuery method, if no image exists for a category a blank box is displayed. Is there a code modification which will display images if they exist in the document head, but show only th...

• View comment
• Lucas
• Edited October 29, 2019 06:35
• 0 votes

1. Community
2. Guide Q&A
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

@Trapta, thank you so much for your patience and help. I got it sorted!

• View comment
• Lucas
• Created June 27, 2019 12:02
• 0 votes

1. Community
2. Guide Q&A
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

Hi @Trapta, i have it setup in our sandbox: https://mobilementor1537937023.zendesk.com/hc/en-gb/articles/360025611273

• View comment
• Lucas
• Created June 26, 2019 05:46
• 0 votes

1. Community
2. Guide Q&A
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

Hi @Trapta, thanks for the fast reply. Yes - Accordion's, similar issue to Ivan and others when implementing this: https://support.zendesk.com/hc/en-us/community/posts/203458746-Help-Center-Collaps...

• View comment
• Lucas
• Created June 18, 2019 23:28
• 1 vote

1. Community
2. Guide Q&A
3. Content is shifting when i add the code of this article - Help Center - Collapsible headers in articles (accordions)

Thanks for the update @Trapta For those of us using Copenhagen, how can we implement collapsible headers in articles?  

• View comment
• Lucas
• Edited June 18, 2019 02:09
• 0 votes

1. Community
2. Feedback on Support
3. Ability to prohibit merging of tickets across organizations

Thanks Nicole, GDPR, Mandatory data breach reporting (in some countries) and organisation reputation risks are all really important considerations for businesses servicing multiple clients with a s...

• View comment
• Lucas
• Created March 01, 2019 01:50
• 2 votes