Chris Tout
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Total activity35
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Last activity
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Votes on activity by Chris Tout-
Wondering why this is a separate product, and not just the "standard". Surely, everyone wants to test against a true representation of their instance?
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Good Morning, Any news on if this is on the roadmap? We would like to use formatting on dynamic content, ticket fields and ticket forms.
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Looks like the previously free version of Communities (such as the one used in the sandbox) has been replaced by a trial option - which suggests a cost long term where previously there was not. Yet...
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There is still some issue with emails sent to addresses like support@company.zendesk.com vs emails sent to addresses like support+123123@company.zendesk.com. (The first is a "new" message, the sec...
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Any news on this Neil?
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Hi Kasper, Thanks for the information. So to ensure the sandbox is representative of features in the "live" instance, frequent sandbox resets are recommended?
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Thanks @Brett, So far, no dice - however, I'm hoping to have this raised as a suggestion for the developers to consider.
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Not the answer, but this ticket may be of benefit: - https://develop.zendesk.com/hc/en-us/community/posts/360029150834-Why-are-there-no-documentation-about-Ticket-Sharing-API-
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Any news on this Nicole?
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Is it possible to query on whether side conversation messages are present in tickets? Something like {"query":"has_side_conversation:true"}