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Bruno Alcantara

Joined Oct 02, 2024

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Last activity Feb 25, 2025

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Latest activity by Bruno Alcantara

Bruno Alcantara commented,

Community commentZendesk EAP: WFM Public API
Community

Any news? :)

View comment · Posted Feb 25, 2025 · Bruno Alcantara

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Bruno Alcantara commented,

Community commentZendesk EAP: WFM Public API
Community

Perfect, yes please.

Account assumption is turned on and you can test the API connection, please.

 

Still fighting the errors and redoing it manually….

View comment · Posted Feb 20, 2025 · Bruno Alcantara

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Bruno Alcantara created a post,

Post Feedback - Ticketing system (Support)
Number Fields in Chat

Please, add number fields to chat. It doesn't make a lot of sense to only accept text for input from customers……

We want to have just one place for ORDER NUMBER and we are being blocked to do so, this will make the work much easier since we don't have to ask for it again during the conversation.

 

Thanks!

Posted Feb 13, 2025 · Bruno Alcantara

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Bruno Alcantara commented,

Community commentZendesk EAP: WFM Public API
Community

We can organize to share the token, how can I share it without being public?

Could you create a ticket per mail, requesting the token, please?

 

Question: don’t you capture WFM API endpoints in support Admin?

If so, the failures would be easily identifiable.

View comment · Posted Feb 04, 2025 · Bruno Alcantara

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Bruno Alcantara commented,

Community commentZendesk EAP: WFM Public API
Community

Marko*,  sorry

View comment · Posted Jan 29, 2025 · Bruno Alcantara

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Bruno Alcantara commented,

Community commentZendesk EAP: WFM Public API
Community

Hi, Marco!

Yes, the time we are triggering for these 2 are 4:04 and 05:11
We need to fetch different reports from tymeshift.

View comment · Posted Jan 29, 2025 · Bruno Alcantara

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Bruno Alcantara commented,

Community commentZendesk EAP: WFM Public API
Community

Thank you Joana, for the information.
Hopefully we get this working smoothly soon, would you please have an update?

The issue persists.

Thank you!

View comment · Posted Jan 29, 2025 · Bruno Alcantara

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Bruno Alcantara commented,

Community commentZendesk EAP: WFM Public API
Community

Hey Samantha,

The problem is intermittent.

I attached some pictures for reference, from this morning.

 

Could you also share a timeline for the early program to conclude? :)

View comment · Posted Jan 17, 2025 · Bruno Alcantara

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Bruno Alcantara commented,

Community commentZendesk EAP: WFM Public API
Community

View comment · Posted Jan 06, 2025 · Bruno Alcantara

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Bruno Alcantara commented,

Community commentZendesk EAP: WFM Public API
Community

Hi Samanta Velho ,

 

We continue to face the same issue and it has been failing almost everyday.

This is a daily report, so we have to manually process it again one by one.

 

Could you please, assist on how could we improve this?

View comment · Posted Jan 06, 2025 · Bruno Alcantara

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