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Ranjan Kumar
Joined Aug 13, 2024
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Last activity Aug 13, 2024
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Latest activity by Ranjan Kumar
Ranjan Kumar commented,
Same issue here ,
Web widget messaging disappeared after clicking the down arrow button and for that, I have to reload the page again to show the message web widget option. Please help here, after clicking widget should just close not disappear unless the user clicks the x icon
View comment · Posted Aug 13, 2024 · Ranjan Kumar
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Ranjan Kumar commented,
hi Zendesk Customer Care, Web widget messaging disappeared after clicking the down arrow button and for that, I have to reload the page again to show the message web widget option. Please help here, after clicking widget should just close not disappear unless the user clicks the x icon
View comment · Posted Aug 13, 2024 · Ranjan Kumar
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Ranjan Kumar commented,
Hi need your help regarding authentication for users by using a web widget message, not the classic one.
I successfully generated JWT token and used the callback function as per the documentation
zE("messenger", "login user", function (callback) {
callback(z_tokens)
})
I am getting success messages in the network console but even when I go to agent chat I do not see the green ticked option for the user which I logged in
View comment · Edited Aug 13, 2024 · Ranjan Kumar
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