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Nate Hales

Joined Apr 29, 2024

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Last activity Nov 26, 2024

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ACTIVITY OVERVIEW

Latest activity by Nate Hales

Nate Hales commented,

CommentZendesk messaging

Need the ability to end session per trigger as well. 

 

Also, wondering if there is a way to bypass omnichannel routing using specific tags? I have limited agents on Saturdays, agents are online for calls but chat is not an option. My bot will tell customers no one is here per business hours, however omnichannel routing then identifies an agent is online and routs the ticket. 

View comment · Posted Nov 26, 2024 · Nate Hales

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Nate Hales commented,

Community comment Feedback - Voice (Talk)

Justin Johnson I 100% agree! With the colored boxes as well, the Modern Experience update is a big hassle for my team. How is that prioritized over blind transfers?  

 

I appreciate the attention Shawna James. Could you speak on how this feature is understood to be of great importance to our customers however this post is from dated 2017? I am disappointed with the consistent idea of the “lack of engagement” answer here and would love a better perspective from within. 

 

Thanks! 

View comment · Posted Oct 04, 2024 · Nate Hales

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Nate Hales commented,

Community comment Feedback - Ticketing system (Support)

I am finding myself needing min. option automations as well. 

Noting for reference, this was first requested Jan 29, 2021. 

View comment · Posted Oct 02, 2024 · Nate Hales

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Nate Hales commented,

Community comment Feedback - Chat and Messaging (Chat)

Agree with the above! Also looking for some help. I am trying to automatically tag these tickets that change the contact type. 

So tickets that that come in via Messaging, then the agent changes the contact type to email. I would love to automatically apply the tag {message_to_email}. 

Any suggestions here? Thanks!  

View comment · Posted Oct 02, 2024 · Nate Hales

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Nate Hales commented,

Community comment Feedback - Voice (Talk)

I agree with the above! 

 

The lack of options for blind transfers is really becoming an issue for my team! 

View comment · Posted Sep 30, 2024 · Nate Hales

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Nate Hales commented,

Community comment Feedback - Voice (Talk)

Still looking for the option to blind transfer. Very disappointing that this is still not an option with Zendesk. Noting the date this was posted as well for reference Posted on: July 30, 2017

View comment · Posted Sep 24, 2024 · Nate Hales

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Nate Hales commented,

Community comment Feedback - Voice (Talk)

Hey Brayden, 

Thanks for your input here, glad I am not the only one experiencing this. 

Unfortunately, as we have just switched to Zendesk, I am finding myself continually disappointed. 

View comment · Edited Sep 30, 2024 · Nate Hales

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Nate Hales commented,

Community comment Feedback - Voice (Talk)

Understood. What does Zendesk recommend my team do for this missing basic function in the meantime where Zendesk is lacking?   

View comment · Posted Sep 11, 2024 · Nate Hales

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Nate Hales commented,

Community comment Feedback - Voice (Talk)

I am not needing to transfer to agents, but externally to a Brick and Mortar store. Unfortunetly that would not help. It is awkward that our agents have to stay on the phone until the store associate picks up

View comment · Posted Sep 05, 2024 · Nate Hales

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Nate Hales commented,

CommentUsers, groups, and organizations

James Hanley I was looking at the provided link above (how to subsequently turn it off (within the Registration section)) I am having a hard time finding this. 

 

I would like to have an active helpcenter, and not have this activation email send. How do I do this? 

View comment · Posted Aug 22, 2024 · Nate Hales

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