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Micky Clutario
Joined Apr 22, 2024
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Last activity Aug 07, 2024
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Latest activity by Micky Clutario
Micky Clutario commented,
Hi Jin,
I cannot see the brand_id in PowerBI
![](/hc/user_images/01J4PPFX9RKGB4SRPXZJ8MMT5S.png)
Please can you advise how you found the data set. I attempted to search for it but got no results.
![](/hc/user_images/01J4PPK1F6YZX0CTGGNFJ8X6Q4.png)
View comment · Posted Aug 07, 2024 · Micky Clutario
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Micky Clutario commented,
Hello,
I’ve successfully connected Zendesk with Power BI using the instructions provided in this guide.
URL: https://learn.microsoft.com/en-us/power-bi/connect-data/service-connect-to-zendesk#related-content
However, when I retrieve data from our Zendesk domain, I can’t find any brand-related information under tickets in Power BI. As a support ticket manager, I need data related to specific brands on our Zendesk account.
![](/hc/user_images/01J428QMNCSZE87CKTQM44PAB0.png)
Since the Zendesk data source is connected to Power BI, I expected it to display tickets associated with specific brands.
Please advise why the brands are not in Power BI?
Thank you!
Micky
View comment · Posted Jul 30, 2024 · Micky Clutario
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Micky Clutario commented,
Hi
The “Get Help” button doesn't work on our Zendesk domain.
I have tried troubleshooting and had no luck. I cleared the cache, and I tried it on incognito mode but it didn't work on Chrome or Edge.
View comment · Posted Jun 24, 2024 · Micky Clutario
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Micky Clutario commented,
Hi,
Could someone reply to this ticket?
Thanks,
Micky
View comment · Posted Jun 24, 2024 · Micky Clutario
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Micky Clutario commented,
Hi, how can I raise a support ticket? It seems nobody is replying to my posts on this article.
Thanks.
View comment · Posted Jun 17, 2024 · Micky Clutario
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Micky Clutario commented,
Hi, could someone please assist with my query?
View comment · Posted Jun 14, 2024 · Micky Clutario
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Micky Clutario commented,
Hi Dianne, any update?
View comment · Posted Jun 10, 2024 · Micky Clutario
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Micky Clutario commented,
Hi Dainne,
I appreciate the link you provided. However, I’m having trouble locating the “related to” section in both the search area and the article when using our customised theme. Interestingly, I can see the “related to” section in the article when the default theme is applied. Rest assured, we haven’t hidden any tags with our customised theme. Could you please assist me with this issue?"
View comment · Posted Jun 04, 2024 · Micky Clutario
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Micky Clutario commented,
Hello,
How can I use tags in the article section here:
![](/hc/user_images/01HZFBESG94T5GQXZTHSY85CZ6.png)
I have added these tags to an article on our help centre; however, it doesn't appear on the search bar.
View comment · Posted Jun 03, 2024 · Micky Clutario
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Micky Clutario commented,
I would like to activate the SLA policy for third line support high-priority first-time replies. For example, when the first line receives an incident that is later escalated to high priority (P1) after further investigation, I want to ensure that the high-priority first-time reply works correctly when assigning the ticket to third-line support.
However, currently, it does not function as expected. Instead, it activates the high-priority resolution time.
Please provide your advice on this matter.
View comment · Posted May 23, 2024 · Micky Clutario
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