Rhonda Koerner
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Last activity
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Activity overview
Latest activity by Rhonda Koerner-
Rhonda Koerner commented,
also, from what I can see (and please correct me if I am wrong) there is no way to create a tag for Answerbot that states that the ticket was closed by a client who read the article. Every one of o...
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Rhonda Koerner commented,
We have AnswerBot turned off right now. Until we can figure out if there is a way to not send the surveys to clients that read the article and closed the ticket without any agent assistance. Not ke...
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Rhonda Koerner commented,
Maybe think about changing the wording of your trigger. This app is buried within a trigger. You can't change the wording of the app but put something leading into it in the trigger. Something like...
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Rhonda Koerner commented,
Hi Nicole, thanks for the response. No, they are not agents. They are Success Coaches who submit tickets on behalf of the client. Once we get the ticket from the coach, we change the requester to b...
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Rhonda Koerner commented,
Is this configurable by requester? Meaning, can we configure this so that the Answer Bot does not shoot out articles to internal people? Our Success team will forward emails to the support desk, on...