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Justin Smith

  • Total activity 84
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Activity overview

Latest activity by Justin Smith
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    Justin Smith commented,

    Hey Julie!Justin here from the Advocacy team.  Sorry to hear that you've been running into some issues with tickets falling between the cracks.  It's rare that tickets would ever disappear from an ...

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    Justin Smith commented,

    Hey Merek!   In looking at the order of operations here, it's a bit difficult to troubleshoot this sort of issue without knowing a bit more about the account and trigger operations that are going o...

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    Justin Smith commented,

    Hello David, Unfortunately getting a list of users who are active is a bit tricky within the interface.  The user being Active or not isn't something that is tracked via any User field or in the bu...

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    Justin Smith commented,

    Hey David!You're correct in that there is no automatic mapping which adds the Organization of the user directly to the Ticket Fields area.  When looking at a ticket, you'll be able to see the Reque...

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    Justin Smith commented,

    Hey Tommy!Unfortunately it's not possible to modify these reports in a way that will show you only the results related to one individual Organization.  These are just meant to give you a broad brea...

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    Justin Smith commented,

    Hey Andrew! While I could definitely see benefit from having the account status page more accessible from within the Zendesk account, unfortunately that data is not accessible via the public facing...

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    Justin Smith commented,

    Hello Simon, When you say you'd like to push a custom user field into a ticket, are you wanting to have the value of that user field added to the description in the ticket?  Or are you wanting a cu...

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    Justin Smith commented,

    Hey Bobby, This report isn't showing just tickets that were solved on the same day that they were created.  Rather the report is showing the full resolution time it took for tickets that were creat...

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    Justin Smith commented,

    Hey Vanessa!Zendesk uses the email of the requester to link user information together and no two users in a Zendesk can have the same email address, so there shouldn't be exactly duplicate users in...

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    Justin Smith commented,

    Hello Moshe, Thanks for the clarification!   It sounds like what you're looking for could be best accomplished by creating a report to show you the total created tickets month to month, to help you...