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Justin Smith

  • Total activity 71
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Activity overview

Latest activity by Justin Smith
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    Justin Smith commented,

    Hey Daniel! Sorry to hear you're running into some issues with your email forwarding. This generally happens when the forwarding configuration on the external email side is not setup properly, but ...

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    Justin Smith commented,

    Hey there Ramaraj! Through the Insights reporting platform you can build reports based on your ticketing data. With that in mind if you make a report to see # Tickets Created and then splice that ...

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    Justin Smith commented,

    Hey Scott! If you hover your mouse over the metric value the report is using you should see down and up arrows next to it that you can click on.  If you click the down arrow it will cause the repor...

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    Justin Smith commented,

    Thanks for the post Kelly! You're right in that those numbers should be fairly similar, however there are some instances where they are expected to be different.  For example not all accounts have ...

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    Justin Smith commented,

    Thanks for the post and request! While I could absolutely see how something like that would be useful, sadly there isn't a way to see that sort of granularity at the moment with our default report...

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    Justin Smith commented,

    Hey Jochen! Justin here from the advocacy team. You mentioned in the message that you're attempting to use a Google Group to forward in tickets, rather than use a dedicated inbox. Google Groups ...

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    Justin Smith commented,

    Hey Jeremy! Thanks for the feedback here.  I can definitely understand the feature you're hoping for, but sadly that sort of functionality isn't available at this time. The triggers method works wh...

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    Justin Smith commented,

    Hey Alan! Thanks for the question!  It is actually a known issue that the "Ticket Tag isn't" condition tends to show incorrect data. This is due to how the Ticket Tag values are connected to the Ti...

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    Justin Smith commented,

    Hey Mirjam! Thanks for your question!  If you're not seeing the option to delete the users in the account then your account is likely integrated with a Support account and is not a stand-alone chat...

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    Justin Smith commented,

    Hey Mohamed! Justin here from the Zendesk Advocacy support team.  I've taken a look into this case and at this time we do not have a stand-alone Windows app that operates outside of the web interfa...