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Justin Smith

  • Total activity 90
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Activity overview

Latest activity by Justin Smith
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    Justin Smith commented,

    Hey Jaana! Justin here from the Advocacy team. From the sound of your issue, it seems like what I would expect to happen if the customer facing portal (Help Center) is not yet activated.  When the ...

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    Justin Smith commented,

    Hey Arno!Justin here from the Advocacy team weighing in on this question.  At the moment you can only setup one authentication method for end-users, however there is an option to restrict users by ...

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    Justin Smith commented,

    Hey Jennifer! Being that agents have access to the account interface and can set any status they want, there isn't a built in rule to allow tickets updated by Agent Requesters to automatically get ...

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    Justin Smith commented,

    Hey Julie!Justin here from the Advocacy team.  Sorry to hear that you've been running into some issues with tickets falling between the cracks.  It's rare that tickets would ever disappear from an ...

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    Justin Smith commented,

    Hey Merek!   In looking at the order of operations here, it's a bit difficult to troubleshoot this sort of issue without knowing a bit more about the account and trigger operations that are going o...

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    Justin Smith commented,

    Hello David, Unfortunately getting a list of users who are active is a bit tricky within the interface.  The user being Active or not isn't something that is tracked via any User field or in the bu...

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    Justin Smith commented,

    Hey David!You're correct in that there is no automatic mapping which adds the Organization of the user directly to the Ticket Fields area.  When looking at a ticket, you'll be able to see the Reque...

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    Justin Smith commented,

    Hey Tommy!Unfortunately it's not possible to modify these reports in a way that will show you only the results related to one individual Organization.  These are just meant to give you a broad brea...

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    Justin Smith commented,

    Hey Andrew! While I could definitely see benefit from having the account status page more accessible from within the Zendesk account, unfortunately that data is not accessible via the public facing...

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    Justin Smith commented,

    Hello Simon, When you say you'd like to push a custom user field into a ticket, are you wanting to have the value of that user field added to the description in the ticket?  Or are you wanting a cu...