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Justin Smith

  • Total activity 97
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Activity overview

Latest activity by Justin Smith
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    Justin Smith commented,

    Hey Harold!Justin here from the advocacy team.To answer your first question, no this specific feature hasn't been changed recently in terms of when people are added to the account.  With that in mi...

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    Justin Smith commented,

    Hey Patrick! Yeah if you're wanting to keep historical data on those fields for use in reporting, you will for sure want to deactivate them rather than deleting anything.  It sounds like you've got...

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    Justin Smith commented,

    Thanks for the post and feedback Darren! At this time the data that is pushed into the Insights reporting platform uses certain API endpoints that are tied to the ticket data specifically.  There a...

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    Justin Smith commented,

    Hello Irene, Thanks for the questions!  The nice thing about the Zendesk suite of features is that you can pick and choose which options fit your organization best.  Guide for example has different...

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    Justin Smith commented,

    Hey Cory, Justin here from the Advocacy team.  Sadly at this time there is no such trigger condition that could be used to add a tag when a CC is added to the ticket.  CC's operate outside of the T...

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    Justin Smith commented,

    Hey Jaana! Justin here from the Advocacy team. From the sound of your issue, it seems like what I would expect to happen if the customer facing portal (Help Center) is not yet activated.  When the ...

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    Justin Smith commented,

    Hey Arno!Justin here from the Advocacy team weighing in on this question.  At the moment you can only setup one authentication method for end-users, however there is an option to restrict users by ...

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    Justin Smith commented,

    Hey Jennifer! Being that agents have access to the account interface and can set any status they want, there isn't a built in rule to allow tickets updated by Agent Requesters to automatically get ...

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    Justin Smith commented,

    Hey Julie!Justin here from the Advocacy team.  Sorry to hear that you've been running into some issues with tickets falling between the cracks.  It's rare that tickets would ever disappear from an ...

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    Justin Smith commented,

    Hey Merek!   In looking at the order of operations here, it's a bit difficult to troubleshoot this sort of issue without knowing a bit more about the account and trigger operations that are going o...