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Carlene Palm

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Latest activity by Carlene Palm
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    Carlene Palm created a post,

    Separate shortcuts for departments

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    I'd like to request the ability to have separate shortcuts per department. We are creating a second department in live chat and will be doubling the number of shortcuts we have created. This will b...

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    Carlene Palm commented,

    I agree that this is a useful tool for preparing your answer in a timely manner. Our previous chat provider had this implemented and it saves a world of time!  Running multiple chats is a completel...