Hege Farsund Solheim
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Total activity60
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Last activity
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Member since
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Activity overview
Latest activity by Hege Farsund Solheim-
Hege Farsund Solheim commented,
100% agree - sending a ticket as an sms should be a drop-down feature (and not some trigger setup) and allow no signature.
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Hege Farsund Solheim created a post,
Separate schedule/opening hours for callback
We need to ensure that our agents can leave our office building at the end of our opening hours, as we do not have much flexibility in letting agents work after hours. However, with callback, we d...
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Hege Farsund Solheim commented,
I would also really like to see how often a trigger is fired. When using pro-active chat via triggers, it would be nice to compare the number of times the trigger fired vs how many times the custom...
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Hege Farsund Solheim commented,
Thank you, that worked perfectly!
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Hege Farsund Solheim created a post,
Post internal comment with trigger
AnsweredI would like to offer extra information for our agents about a ticket topic or a customer/organization, to reduce the number of things our agents have to keep top of mind. Our tickets are almost e...
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Hege Farsund Solheim commented,
I would also like to be able to recognize certain email domains and tag the incoming tickets accordingly via a trigger. Tagging individual profiles manually only get me so far, as the domains will ...
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Hege Farsund Solheim commented,
I am a bit confused as to why this is tagged as "Answered", when this isn't really something that is available in Zendesk Talk. I would love to see more flexibility with the agent statuses, such as...
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Hege Farsund Solheim commented,
I would like to see this as well. Our calls range som very uncomplicated, so agents can go back to online immediately, to calls that take a long time to wrap-up. This is why we have unlimited wrap-...
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Hege Farsund Solheim commented,
I also get the error message "Authentication expired, reload your dashboard 1." when in the edit-mode of the dashboard. I am an account administrator (the account owner, even), so why does this hap...
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Hege Farsund Solheim created a post,
Average wait time message in multiple languages
We would prefer to have the Average Wait Time message to be available in more languages than English. (For our call centre: Dutch, French, German, Swedish and Norwegian.)